Job Description

Name	Details
Address Line 1	3110 Eastside St. Houston, TX 77098
State/Province/Region	Texas
Website	https://isgh.org
Closing Date	28-Feb-2026
Gender	Any
Qualification	Appropriate Certification as per Job Criteria
Salary	Negotiable
Language:	Arabic, English, French, Urdu
Eligible to work in:	United States
Pension Provision	no
Confidential	no
Accomodation Details :
Legal Check	no

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Jobs Details

The ISGH - Financial Assistance Office has an immediate opening for the financial assistance manager. The position aims to manage the financial assistance (Zakat) office and all its daily activities.

• Job Title: Financial Assistance Manager
• Employment Type: Full-Time
• Effective: Immediate
• Reports To: Executive Director
• Salary: Will be commensurate with skills and experience
• Office Hours: 09:00 - 05:00 M-F at 10333 Harwin Dr.

Qualifications

• Associate Degree or Bachelors in Business Administration or Social Work.
• Five (5) years of combined experience in social work as a caseworker or casework management.
• Five (5) years of experience with Client Relationship Management Software (CRM).
• Five (5) years of experience in Office Personnel Management.
• Two (2) years of experience as a caseworker supervisor/manager.
• Two (2) years of experience in budget management.
• Bilingual in English/Urdu and or Arabic/French.

Essential Responsibilities Policy:

• Responsible for Zakat and Sadaqa Policy implementation and compliance
• Responsible for Shura-approved policy resolutions implementation prior to policy being formally updated

Software:

• Ownership of client software and software updates
• Responsible for training caseworkers on client software
• Responsible for client records file integrity.

Grants: Responsible for Federal Grant compliance, federal audit data, and federal CRM software. Training & Development: Facilitate onboarding and training sessions for new caseworkers and process updates. Intake Management: Assign new and existing cases to caseworkers based on language, priority, and workload across online and in-person channels. Case Oversight: Maintain detailed records for special needs and escalated cases requiring higher- level approvals or board review. Documentation Oversight: Create, update, and standardize application forms and verification documents to ensure compliance with eligibility and funding requirements. Send denial letters when required and end-of-assistance letters accordingly. Case Management: Ensure the client is coached to live within their means (lifestyle, rent, and expenses). Analytical Case Support: Combine data analysis with case management to determine eligibility and optimize resource allocation in collaboration with caseworkers. Interagency Coordination: Serve as liaison between ISGH departments, external nonprofit partners specializing in out-of-scope assistance areas, and apartment complex landlords. Trend Monitoring: Track and analyze intake trends (online/in-person), top assistance categories, and client demographics to inform resource planning. Data Quality Assurance: Conduct monthly data audits to ensure accurate use of categories and codes in ISGHCRATE for reporting and compliance. Budget & Disbursement Management: Monitored financial disbursements and adjusted allocations to align with monthly budgets; communicated projected assistance spikes to leadership. Manage a $4M plus distribution budget. Financial Reconciliation: Cross-verify outstanding payment data between Zakat bank accounts, ISGHCRATE, and QuickBooks (QBO) to ensure voided and canceled payments were accurately recorded—perform in partnership with ISGH Accounts Payable. Fraud Management: Work with ISGH Comptroller on agreed fraud management practices. Decisions: Make decisions concerning evictions, utility cut-offs, medical conditions, caregiver conditions, the elderly, client effort towards improvement, single moms, etc. Monthly Impact Statement: Provide data management reporting for recipient categories, distribution categories, zone categories, office visits, etc. Skills

• Strong leadership & Client relationship skills
• Strong computer and project management skills
• Strong organizational & interpersonal skills
• Able to handle difficult decisions and meet deadlines on short notice

Technical Skills Needed

• Microsoft Excel, Word, and PowerPoint
• Google Suite
• QuickBooks/CashPro
• Bill.com or billing software
• HMIS Client Track (Federal)
• CRATE Software
• Factor 4 food card/fitra card reporting
• Process Optimization/Improvement belt

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