Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRW’s established ICT department is recruiting for the position of ‘ICT Infrastructure Manager’ to join head up its Infrastructure team based out of its offices in Birmingham, UK. The organisation is currently operating to a hybrid working model. The role: The Infrastructure Manager oversees the design, operation, maintenance and overall management of Islamic Relief’s ICT infrastructure services.  The role is responsible for ensuring all cloud and on-premise infrastructure services are available, accessible, secure, scalable and operating effectively to deliver ICT applications, communications and other managed services to over 3,500 users in over 30 countries. The successful candidate must have:

• Strong working knowledge of project management (Prince2, PMD Pro)
• Strong knowledge of ITIL v4 and other relevant best practices
• Strong knowledge of cyber security
• Strong technical background in a WinTel environment
• Relevant certifications to manage Microsoft Azure services including InTune, Identity Management, Azure services
• Experience in ICT infrastructure management with proven track record in systems, support, implementation and migration.
• Knowledge of enterprise infrastructures including management of regional data centres and Active Directory management in a hybrid Azure environment
• Proven ability to problem-solve and deliver infrastructure projects.
• Excellent organisational skills, displaying efficiency, adaptability and versatility
• Familiar with current trends including virtualisation technologies (vmware), cloud (Azure/AWS/Digital Ocean) and hosting (Apache/Nginx/IIS) technologies and IT security.
• Implementation and support experience of Microsoft Intune and Autopilot.
• Administration of Microsoft SQL Server databases
• Possess the technical acumen to identify and recommend hardware/software changes/ upgrades/ purchases as appropriate.
• Capable of leading teams in various departments with experience in managing junior team members across a globally dispersed multi-lingual and multi-disciplinary team.
• Good customer facing skills.
• Commercially minded approach and ability to make commercially sound decisions
• Can manage multiple tasks and initiatives in parallel without compromising quality.
• Behaves in a positive manner motivating and encouraging staff
• Able to communicate effectively at all levels of the organisation and with 3rd party suppliers and stakeholders.
• Experience of successfully maintaining a complex and global ICT environment.
• Recent history of building and supporting Unified Communication platforms within a Microsoft environment.
• Proven record of excellent people and interpersonal skills with strong communication skills at individual and group levels.
• Experience managing a technical team with proven ability to deliver solutions

For more information, please click on the Documents tab above to view the full Job Description. If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form. For more information on the excellent company benefits we offer our employees, please visit: What we offer UK colleagues - Islamic Relief Worldwide PLEASE NOTE: Interviews are expected to take place around the first week of October 2025. Pre-employment Checks: Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship. Our values and commitment to safeguarding IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. Islamic Relief is an equal opportunities employer