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Customer Services Manager – Bolton Head Office

No description provided this company

Job closing on 01-Jan-1970

Monday to Friday

Negotiable

01-Jan-1970

Job Description

Name Details
Closing Date 01-Jan-1970
Interview/Start Date 01-Jan-1970
Experience Details PERSON SPECIFICATION CATEGORY CRITERIA REQUIREMENT Qualifications Qualified to A level standard or equivalent (i.e. BTEC, NVQ etc.) Essential Graduate in a relevant discipline (i.e. Business Administration etc.) Desirable Experience Proven working experience as a Customer Service Manager or Call Centre Manager Essential Building, leading and motivating teams to achieve challenging targets in a fast-paced work environment especially during busy periods Essential Experience of change management Desirable Knowledge Excellent performance management methods and techniques for teams and individuals Essential Creating and implementing operational plans Essential Customer service metrics and performance evaluation Essential Creating and managing budgets Essential Reporting operational and financial performance to senior stakeholders Essential Working knowledge of customer service and call centre technology, software, databases and tools Desirable Awareness of industry’s latest technology trends and applications Desirable Skills Excellent client-facing customer service and communication skills Essential Dealing with customer queries, complaints and suggestions in person, telephone and in writing to a satisfactory conclusion Essential Excellent organisation skills, ability to prioritise work and multi-task Essential Results driven with a practical approach to problem-solving Essential Positive, patient and reliable Essential Proficient in MS Office Essential Basic grasp of some of the following community languages: Urdu, Bengali, Gujarati, Arabic Desirable Other Personal conduct and delivery of work should comply with the values and culture of Ummah Welfare Trust Essential Occasionally adapt working times to meet the requirements of the organisation Essential Hold a valid UK driving license Desirable Residing in Bolton Desirable
Salary £From £30,000 Per Annum
Language: English
Eligible to work in:

Accomodation Details :

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