Job Description

Name	Details
Address Line 1	London, England, United Kingdom Hybrid
City	London
Website	https://zubedawelcome.org/
Closing Date	09-Aug-2025
Gender	Any
Qualification	Degree
Salary	Negotiable
Language:	English
Eligible to work in:	United Kingdom
Hours Per Week	35 Hours
Pension Provision	no
Confidential	no
Accomodation Details :
Legal Check	no

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Jobs Details

About Us Zubeda Welcome is an award-winning, UK-based charity focused on empowering refugee and asylum-seeking children by helping them access madrasa (Islamic school) education, enabling them to retain their faith and cultural identity. We are committed to providing vital support to families, ensuring children can continue their religious education while settling into their new lives. For more about us, visit zubedawelcome.org. Job Purpose As Operations Manager, you will be at the heart of Zubeda Welcome’s day-to-day operations, helping to shape the charity’s future direction. Your leadership will ensure that our programs run efficiently, our team is motivated and supported, and that we continuously improve how we operate to deliver maximum impact for those we serve. You will work closely with the CEO and senior leadership team to drive operational excellence, growth, and long-term sustainability. Benefits of joining us include: ● Opportunity to increase your scale of good deeds through ongoing rewards of Sadaqa Jaariya (endless rewards, so as long as the beneficial knowledge of our beneficiaries is passed on to generations) ● 28 days Annual Leave (incl bank holidays) ● Prayer facilities ● Opportunity to really make a difference! Key Responsibilities ● Lead Operations: Manage and coordinate the daily functions of the operations team, ensuring alignment with Zubeda Welcome’s mission and goals. ● Strategic Input: Contribute to both short- and long-term planning and strategy as part of the senior leadership team, helping to shape the charity’s future trajectory. ● Optimize Processes: Develop and refine operational policies, procedures, and business processes to improve efficiency and effectiveness across all functions. ● Program Delivery: Oversee the effective implementation of our programs, ensuring high standards, smooth delivery, and measurable outcomes for beneficiaries. ● Budget & Resource Management: Monitor and manage the operational budget, ensuring that resources are used effectively and that financial goals are met. ● Risk Management & Compliance: Identify operational risks and ensure the charity complies with all legal, regulatory, and internal requirements. ● Staff Leadership & Development: Lead, mentor, and support a small but dynamic team, fostering a culture of continuous learning, performance management, and personal development. ● Recruitment: Lead the recruitment process, from job descriptions and advertisements to interviews and onboarding, ensuring we attract top talent. ● Stakeholder Engagement: Build and maintain strong relationships with key internal and external stakeholders, representing Zubeda Welcome at meetings, public events, and community forums. ● Fundraising & Marketing Support: Collaborate on fundraising initiatives, attending events, and engaging with partners to help secure funding. Assist with social media and marketing strategies to raise awareness of our work. ● Volunteer Coordination: Work with the volunteer and social media teams to engage volunteers and develop content that supports our mission. ● Outreach Support: Support outreach efforts by coordinating logistics, managing resources, supporting outreach staff/volunteers. ● Oversee the day-to-day operations of the charity (as we are a developing charity, a degree of flexibility and willingness to take on any other duties necessary for the role will be required). Key Skills & Experience Minimum ● A minimum of 3 years’ experience in operations or management roles, ideally within a charity or similar environment. ● Strong organisational, planning, and time-management skills with the ability to balance multiple priorities in a fast-paced setting. ● Excellent written and verbal communication skills, with experience presenting to diverse audiences. ● Proven leadership capabilities with experience in team management, performance development, and fostering a positive, productive work environment. ● Strong problem-solving abilities with a focus on driving operational improvements and increasing efficiency. ● Ability to motivate, inspire, and engage staff, volunteers, and external partners. Desirable: ● Degree in a relevant field (MBA or equivalent is a plus). ● Knowledge of the charity sector and an understanding of UK charity regulations. ● Experience in fundraising, grant writing, or partnership-building within a non-profit context. ● Experience of working in an agile, operational start-up mode Additional Information ● DBS Check: This role is subject to a Disclosure and Barring Service (DBS) check. ● Location: This is an office-based role requiring regular travel to client and partner locations. ● Hours: This role requires flexible working hours, including occasional weekend and evening work to support charity events and activities. ● To Apply: Send your CV and Covering Letter to admin@zubedawelcome.org Please include any questions in your email. For further information regarding the post, please contact us on 07507510054. ● Closing Date: Applications will be reviewed on a rolling basis, with the position potentially closing early if the right candidate is found. Please apply ASAP. ● Funding Dependent: This position is a 1-year contract, subject to continued funding. Equal Opportunities Zubeda Welcome is committed to creating an inclusive environment. We welcome applications from all qualified candidates, regardless of race, gender, disability, religion, belief, or age. Why This Role is Right for You This is a unique opportunity to join a highly respected charity and make a tangible difference in the lives of refugee children. As Operations Manager, you’ll not only help refine internal processes but also have a direct impact on the strategic direction and growth of the charity. If you are passionate about operational excellence and supporting vulnerable communities, this is the role for you. Why Us? At Zubeda Welcome, we believe in empowering every individual, and our work is driven by the values of respect, inclusivity, and faith. Join a team that is committed to making lasting change in the lives of Muslim refugee children in the UK, with the opportunity to shape the charity’s future and drive innovation in a sector that matters. Zubeda Welcome reserves the right to extend or close this vacancy early depending on the volume of applications received. Due to the number of applications, we may not be able to provide feedback on every submission.

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