Remote. Candidates must be based in United States. Some evenings and weekend hours are required. Some travel is required for trainings, events and conferences.  Mission: To strengthen the impact of Muslim health professionals to improve the health and wellness of all Americans. American Muslim Health Professionals (AMHP) brings together a community of activists, health advocates, clinicians and other health professionals committed to public health, civic engagement and social justice. AMHP’s three core areas of focus are professional development, mental health and advocacy for underserved communities. Vision: To be a leader in improving public health, through efforts inspired by the Islamic tradition Position Description American Muslim Health Professionals is seeking a highly motivated Mental Health Program Manager who will oversee mental health program expansion through education, research, specialized services, policy and advocacy. The Program Manager also works with community stakeholders, and partner organizations to:

• Spearhead the integration of behavioral health services and expand AMHP’s mental health programs
• Assist and optimize in delivering various mental health initiatives including Mental Health First Aid programs
• Develop novel mental health programs that align with the interests of the AMHP demographic.

The successful candidate should be a highly organized, and strategic professional who can prioritize various tasks and responsibilities, collaborate with teammates, and identify ways to improve the facilitation of the certification program. Duties and Responsibilities The Mental Health Program Manager will perform duties, such as, but not limited to the following: Program Development & Expansion

• Expand current mental health program offerings: Mental Health First Aid trainings, mental health toolkits, workshops, etc.
• Coordinate Mental Health First Aid (MHFA) training requests in a timely and efficient manner in coordination with MHFA-certified instructors.
• Serve as a point of contact for participants having technical or logistical issues.
• Update policies and procedures of AMHP’s coordination of MHFA when necessary.
• Coordinate events, conferences, roundtable discussions, and more in order to raise awareness on mental health issues.
• Oversee logistical details alongside the team for publicizing, planning, and executing events.
• Coordinate monthly meetings for AMHP’s Mental Health Committee and follow up on an as-needed basis with members
• Provide guidance on external messaging/communications regarding program and training events
• Manage mental health advocacy group with several partners, which may include finalizing reports on mental health in the Muslim community, meeting with organization partners, and identifying ways to connect mental health work with health policy/advocacy work.
• Report related key performance indicators and success metrics monthly.

Research & Program Evaluation

• Maintain database that tracks attendance rates of each session and other pertinent demographic data
• Update records on training participants to advance research on MHFA data
• Assist in drafting manuscripts for conferences and/or publication
• Assist in mental health research on an as-needed basis.

Outreach

• Represent AMHP at conferences, webinars, meetings, and events.
• Coordinate outreach to state and local agencies, community organizations, mosques, and AMHP's growing membership base.
• Establish collaborative relationships with key stakeholders and partners.

Fundraising

• Collaborate with Fundraising team to identify new and existing sources of funding for AMHP’s mental health program.
• Assist in the submission of grants and submit reports to Foundations

Knowledge, Skills & Abilities

• Education/Experience: Master’s degree in a mental health discipline including but not limited to Certified consulting/licensed psychologist (PhD), Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Counseling (LPC) etc. Mental Health First Aid Instructor Certification preferred. Familiarity with the intersection of mental health and American Muslim community considerations is an asset.
• Program Management and Evaluation Skills: Demonstrated knowledge of practices in mental health, public health, familiarity with non-profit financials, public policy, and a working understanding of outcome measures and evaluation is preferred.
• Technical Knowledge: Internet competency and strong computer proficiency, including mastery of the Microsoft Office software suite and a familiarity with or willingness to learn Microsoft 365 is required.
• Relationship Building: A strong record of managing partnerships and building effective relationships in varied environments and with diverse constituents. Ability to work independently with little supervision and as a team player to productively engage with others.
• Communication Skills: Demonstrate excellent oral and written communication skills. Ability to comfortably correspond with diverse audiences including donors, Board members, civic and religious leaders, government officials, and nonprofit and community groups.
• Leadership Skills: Leadership and management experience in a non-profit organization and familiarity with the health industry is an asset. Strong creative, strategic, analytical, project management and time management skills are essential. Must be able to perform tasks with minimal supervision.

How to Apply Please apply directly on our website (link below)! Be sure to include a resume, cover letter, and list of references.

Position Title: Gift Officer Reports to: Senior Director for Philanthropy Direct Reports: -none- Location: Remote in California Status: Full-time/Exempt Salary Range: $71,000 - $93,000 (U.S.) Position Summary: The Gift Officer is a leader in the cultivation of mid-level and major gifts in support of Anera’s mission, working with the Gift Team and under the direction of the Senior Director for Philanthropy to cultivate current and prospective donors. The Officer manages a portfolio of 160-200 individuals, driving significant funding for general support and specific programs and initiatives. The Gift Officer participates in the Gift Team and models best practices in individual giving. Duties & Responsibilities

• Manage a portfolio of 160-200 active donors
• Identify, qualify and cultivate additional prospects to ensure the portfolio can achieve annual fundraising targets
• Develop proposals and ensure proper solicitation of each donor according to their linkage, capacity, and interest
• Maintain accurate and timely records of all donor contact in the organization's donor database
• Support the CEO, CDO, and Sr. Director in cultivation and solicitation as needed
• Support board members in identifying and managing new donors
• As a donor identification tool, organize and facilitate small group gatherings
• Create donor facing content to ensure effective engagement with donors
• Achieve non-financial KPI’s that support an effective individual giving program
• Monitor timely and accurate acknowledgement of all gifts from the portfolio
• Collaborate on projects, events, or initiatives across the department and organization as requested by the Sr. Director.
• Function as a leading external representative of the organization
• Identify opportunities to engage and secure Planned Gifts from portfolio donors

Qualifications:

• Bachelor’s degree in a related field, or an equivalent combination of education and experience
• 3-5 year of experience with fundraising, nonprofit leadership, sales, customer service, or external relations
• Demonstrated success with portfolio, prospect, or customer relationship moves management
• Documented success working with decision makers
• Excellent verbal and written communication skills; Arabic fluency a plus
• Ability to work independently
• High level of discretion and excellent interpersonal skills
• Experience and strong understanding of EveryAction or related Electronic Customer Relationship Management (eCRM) software
• Demonstrated understanding of best practices related to engaging individuals throughout the donor lifecycle

Preferred Qualifications:

• Documented success in securing philanthropic gifts
• A strong existing network of current or likely supporters for Anera

Travel:

• This role requires approximately 15% domestic travel
• Occasional international travel for the purposes of donor cultivation

Compensation Statement:

• Annual Salary Range: $71,000 - $93,000, commensurate with experience.

Why Anera

• Mission Driven – Mission Focused
• Positive, Proactive, Team-Centered and Collaborative Work Environment
• Employee’s Experience and Knowledge is Valued and Respected
• Diversity, Equity and Belonging Experience interwoven throughout Workforce Culture
• Flexible Work Environment – Telework Options
• 100% Company Paid Medical Insurance for Employees
• 90% Company Paid Medical Insurance for Employee Dependents
• 50% Company Paid Dental and Vision Insurance
• 35 Hour Work Week
• Arabic/English Language Training
• 9% Company Retirement Contribution (after 1 year of service)
• Transportation Stipend
• Telecom Stipend

About Anera - www.anera.org Anera (formerly American Near East Refugee Aid) is one of the oldest and largest US non-governmental organizations (NGOs) providing humanitarian assistance and human development programs exclusively focused in the Middle East’s Levant region. Since 1968, Anera has worked with and on behalf of displaced and vulnerable Palestinians, Syrians, Lebanese, Jordanians, and Iraqis. In 2020, with a staff of just over 100, Anera delivered more than $100 million in assistance. Anera is consistently a top-rated charity with the Better Business Bureau, Charity Navigator and Guidestar, and is a trusted partner of the US Agency for International Development (USAID), United Nations agencies, scores of foundations and institutional donors, and thousands of private individual and family donors. Anera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To Apply: Please send a resume and cover letter to email with "Gift Officer" in the subject line.

We're looking for a full-time fundraising manager for our  Bradford HQ. You'll be responsible for day-to-day tasks including identifying and cultivating major donors, developing communication strategies, and promoting philanthropy & annual giving to support our fundraising campaigns and international aid delivery programmes. You'll collaborate with our fundraising team to develop fundraising campaigns and events, build relationships with donors, and work towards meeting and exceeding fundraising targets. Send your C.V and covering letter to email. Human Relief Foundation | Fundraising manager JS091023 Fundraising manager | Bradford Salary / working hours: Negotiable / 37.5 hours per week. Out of regular hours and weekend work is a requirement of the position. Position type: Full time - 37.5 hours per week. Out of regular hours and weekend work is a requirement of the position. Reporting to: CEO Organisation overview: HRF is a dynamic and mission driven humanitarian aid organisation providing emergency relief aid and assistance to ordinary people caught up in extraordinary, life-threatening situations. Position overview: Responsible for day-to-day tasks including identifying and cultivating donors, developing fundraising strategies, and promoting philanthropy and annual giving to support HRF’s initiatives. Key responsibilities Fundraising: • Conceive, plan and implement fundraising campaigns at a local and national level to raise money for Human Relief Foundation’s core projects & programmes, and emergency appeals; • To research and implement new ways of diversifying and increasing HRF’s fundraising portfolio; • To carry out assessment, evaluation and recommendation on HRF fundraising activities; • Advising on local seasonal fundraising and marketing campaigns to complement our international and emergency campaigns. • Attend regular meetings with Senior Management Team with regards to our local & international campaigns/events. Donor relationship management • Develop and implement strategies to increase donor engagement and retention; • Identify and engage potential major donors, corporate sponsors, and grant-making institutions. Human Relief Foundation | Fundraising manager JS091023 Fundraising campaigns and events • Collaborate with the marketing and communications team to develop compelling fundraising materials and messaging; • Monitor and evaluate the effectiveness of campaigns and adjust strategies as needed; • Supporting fundraising officers in selling tickets for events, signing people for challenges and supporting and promoting this through your online & offline networks; • Supporting regional offices when raising awareness of HRF fundraising activities, in the media and on-stage fundraising. Team management and leadership • Lead and mentor a team of fundraising professionals, providing guidance, support, and performance feedback; • Foster a collaborative and high-performance fundraising team culture; • Set and manage the fundraising teams budget and resources. Financial management, compliance and reporting • Ensure accurate and transparent financial reporting related to fundraising activities; • Monitor and manage fundraising expenses to maximize the impact of funds raised; • Ensure compliance with all relevant fundraising regulations and ethical standards; • Prepare regular reports on fundraising activities, outcomes, and progress towards goals. • Any other duties commensurate with the accountabilities of the post Person spec & qualifications • Experience in working with philanthropy and charities; • Knowledge of donor cultivation and latest fundraising trends and tools; • Excellent verbal and written communication skills; • Ability to develop and implement creative fundraising strategies; • Experience in managing major donors and annual giving campaigns; • Strong leadership and organisational skills; • Ability to manage teams and work collaboratively; • Bachelor's degree in Fundraising, not for profit management, or related field • Competent user of MS-Office; • Experience in international development or humanitarian aid is a plus.

Job Description

1. Receive user request, contact the user to collect the information and modify the request details.
2. Provide accurate information on IT products or services
3. Categorize the received request correctly according to the requirements from the user
4. Define/analyze user requirements from a business perspective.
5. Determine severity and prioritization classification for the request.
6. Develop relationships and effectively communicate with employees and key business stakeholders.
7. Provide timely/effective communications.
8. Ensure Quality and Consistency when Handling employee’s requests.
9. Close incident records within defined timeline threshold to minimize impact on user.
10. Escalate issues to ensure proper sense of urgency/resource allocation.
11. Evaluate incident to check if problem is need to open or not.
12. Identify/associate related incidents.
13. Aware of the importance of SLA’s and Key Performance Indicators (KPI’s)
14. Complete Daily Operations and manage all calls, mails and Live Chat in accordance to the service desk process and procedures.
15. Identify and suggest possible improvements on procedures.

Requirements

• Graduate of Computer Engineering or a related field .
• Very Good communication skills.
• Very Good computer skills (MS Word, Excel and Power Point) .
• Very Good in Service Desk Products, specially in Manage Engine Service Desk plus.
• ITIL Certified.
• preferred to have experience on change management.

Benefits

• Free Recruitment
• Medical Insurance (Self & Family)
• Paid Leave
• Travel Ticket
• Family Benefits

T&C applies as per Group Policy and UAE labour Law.