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Part Time

Donor Care Officer

Description Job Description & Person Specification Donor...

READ Foundation

Posted 18-Oct-2025

£ 12.50 Per Hour

Details

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Address Line 1 Manchester, England, United Kingdom
City Manchester
Website https://readfoundation.org.uk/
Closing Date 01-Nov-2025
Gender Any
Qualification A Levels/Advanced GNVQ
Salary£ 12.50 Per Hour
Language: English, Punjabi, Urdu
Eligible to work in: United Kingdom
Hours Per Week 8-40 Hours
Pension Provision no
Confidential no

Accomodation Details :

Legal Check no

Jobs Details

Description

Job Description & Person Specification Donor Care Officer Salary:             Competitive £12.50 per hour Contract:         Casual/Part-Time Hours:              Rotational (8 – 40 hours a week) Location:          Manchester M14 6AX Reports to:      Donor Care Team Leader / Donor Care Manager Closing Date:  1st November 2025 We are unable to sponsor applicants for visas for this particular post. Applicants must be resident in the UK and have the Right to Work in the UK. About READ Foundation   READ Foundation is a UK-based registered charity working to provide access to quality education to vulnerable children in our regions of work. We create opportunities for orphan and needy children to go to school, gain an education and build a better life for themselves. We currently focus on constructing new schools, providing sponsorship for orphans and are now expanding our educational portfolio to reflect the large humanitarian and development needs ongoing throughout the world. About Donor Care  The Donor Care department at READ is essential to the organisation's success, fulfilling its role as the primary hub for customer service and income generation. Through various communication channels, including telephone, email, letters, and WhatsApp, the department adeptly handles donor queries, engaging in both inbound and outbound calls to provide exceptional support and guidance. This dynamic contact centre ensures that donors receive the assistance they need at every interaction. Comprised of the Pledge Team, Orphans Team, and Payments Support Team, this department collectively contributes to donor acquisition, retention, and financial resilience. The Pledge Team plays a critical role in managing all aspects of donation processing, including donations arising from both UK and international fundraising events. They meticulously handle pledge forms, process contributions, and conduct courtesy calls, ensuring seamless donor engagement and support. Meanwhile, the Orphans Team oversees the donation aspect of READ's flagship Orphan Sponsorship program and excels in Sponsorship retention and data management. Simultaneously, the Payments Support Team addresses payment issues promptly, ensuring a consistent income stream and supporting the organisation's financial planning. Together, these teams uphold the organisation's sustainability and effectiveness in achieving its philanthropic objectives. Purpose of Job The Donor Care Officer is a key role within READ Foundation, contributing directly to donor care excellence and income generation. This position acts as a central hub for donor engagement and support, ensuring that donors receive a professional and seamless experience at every stage of their journey with READ. The role is dynamic in nature, with day-to-day tasks varying according to organisational priorities, departmental needs, and the Officer’s competency. While outbound calling plays an important part in seasonal campaigns (primarily during Ramadan and Dhul Hijjah), the core focus remains on year-round donor management, compliance, and administration. Core Departmental Tasks Donor Care Officers may be assigned to some or all of the following tasks, depending on team needs and individual competency:
  • Pledges: Process and manage donations and pledges from fundraising events; track and follow up on outstanding pledges; support pledge conversion rates.
  • Gift Aid Compliance: File, process, and audit Gift Aid Declarations to ensure HMRC compliance, including addressing incomplete or missing information.
  • Orphan Sponsorship Renewals: Support renewal and retention activities using a variety of touchpoints and tailored communication.
  • Direct Debit Retention & Payments: Manage recurring donations, resolve missed or failed payments, and troubleshoot donor payment issues.
  • Inbound Donor Support: Handle donor queries via calls, emails, and other channels with professionalism and care.
  • Administration: Provide accurate and timely administrative support across donor-related processes.
Working Hours You have no guaranteed hours of work in any given week and any hours of work provided will be variable.  In some weeks you may not be required to work any hours.  Payment will only be made for actual hours worked and therefore no payment will be made for weeks where you are not required to work. When work is offered, it will cover the following hours:
  • Monday to Friday: 9:00 AM – 5:00 PM (hours may fluctuate depending on team allocation and task requirements).
  • Weekends: 12:00 PM – 4:00 PM (seasonal or ad hoc, as required).
Shift patterns and workloads vary throughout the year, depending on organisational priorities such as fundraising events and campaigns. Important Disclaimer This position is offered on a zero-hour contract basis. Due to the nature of the role, workloads can fluctuate, and flexibility is required. While there is no guaranteed minimum number of weekly hours outside of seasonal campaigns, there will be times when staff are expected to work a set minimum.
  • During Ramadan, all Donor Care Officers are expected to commit to a minimum of 24–30 hours per week, with flexibility for evening and weekend shifts.
  • Attendance at the mandatory pre-Ramadan training sessions on 14th and 15th February 2026 is required.
Further details regarding shift patterns and expectations will be discussed during the interview process. Main Responsibilities
  • Initiate proactive outreach to donors to maximise income generation.
  • Showcase in-depth knowledge of READs projects and services to inform and engage donors.
  • Effectively handle incoming calls and address donor inquiries.
  • Proficiently process a variety of donations (credit cards, direct debits, bank transfers, etc.).
  • Maintain the accuracy and currency of the fundraising database.
  • Oversee donation processing systems, including form scanning, allocation, acknowledgement, and recordkeeping.
  • Fundraising Event Support: Attend and assist at READ Foundation fundraising events and mosque collections as required (at minimum, at Manchester-based events). Responsibilities include assisting donors, handling PDQ donations, distributing and collecting pledge forms, and supporting event logistics.
  • Ensure strict adherence to GDPR regulations, promptly responding to donor preferences across communication channels.
  • Facilitate communication with donors on various topics, such as missed donations, renewals, and pledges via multiple communication methods.
  • Maintain and update real-time event donation tracking reports and excel sheets.
  • Expertly manage communication, including information requests, complaints, and general inquiries.
  • Precisely input new donor data and update records as needed.
  • Skilfully resolve donor complaints and issues.
  • Positively contribute to team morale through approachability, sociability, and a strong work ethic.
  • Volunteer to support the charity's fundraising events by assisting donors, handling PDQ donations, distributing and collecting pledge forms, and helping with event logistics.
  • Provide support with administrative tasks across various departments (ad-hoc).
Instructions to Apply Please apply with your CV and supporting outlining how your skills and experience meet the person specification for the post. Successful applicants will be subject to relevant reference and identification checks. Due to the volume of applications, we may be unable to respond to all candidates. If your application is short-listed, we will get in touch. If you have not heard from our team within 2 weeks, please assume your application has not met the criteria on this occasion. No agencies please. Thank you for your interest in READ Foundation, we look forward to receiving your application. Commitment to Safeguarding and Protection from Sexual Exploitation and Abuse (PSEA) All staff members, regardless of their role or level within READ Foundation are required to uphold READ Foundation’s safeguarding standards and commit to the prevention of sexual exploitation and abuse (SEA). Key Responsibilities:
  • Adhere to READ's Safeguarding and PSEA Policies and Code of Conduct at all times.
  • Report any safeguarding concerns or SEA incidents they become aware of, following READ's reporting mechanisms.
  • Participate in mandatory safeguarding training and refresher sessions.
  • Cooperate in good faith with any safeguarding investigations, audits, or reviews conducted by READ.
  • Promote a culture of safeguarding within their respective roles and ensure that safeguarding risks are identified and mitigated.
  • Failure to comply with these safeguarding responsibilities may result in disciplinary action, including termination of employment, in line with organisational policies.
Safeguarding Commitment: At READ Foundation, we are unwavering in our dedication to creating a safe and secure environment for all, especially children and vulnerable adults. We maintain a zero-tolerance policy towards any form of sexual exploitation and abuse. To uphold this commitment, this role necessitates background checks and strict adherence to our safeguarding policies and procedures. By applying for this position, you acknowledge and pledge to uphold our safeguarding principles.

Requirements

Person Specification Knowledge:
  • Hold A-level or equivalent qualifications, with a minimum of a B grade in English at GCSE/A level.
  • Fluent in English, with excellent verbal and written communication skills.
  • Proficiency in multiple languages, including English, Urdu, and Punjabi.
  • Strong familiarity with database operations and reporting tools.
  • Advanced proficiency in Excel, including data analysis, formulas, and reporting.
  • Proficient in Microsoft Office software.
Experience:
  • Minimum of 1 year of experience in a charity or customer service environment, particularly in a contact centre role with proven expertise in handling both inbound and outbound calls.
  • At least 1 year of experience using a CRM system, with demonstrated proficiency. Strong knowledge and competency in Salesforce is highly desirable.
  • Experience in accurate data entry and effectively managing multiple tasks while prioritizing complex workloads.
  • Experience in a multidisciplinary role, demonstrating adaptability and collaboration.
  • Skilled in engaging with stakeholders from diverse backgrounds.
  • Passion for and knowledge of the international development sector.
Ramadan Special Working Environment
  • Enjoy a fun, energetic, and lively atmosphere.
  • Engage in congregational prayers and foster a sense of community spirit.
  • Receive thorough training, including Zakat sessions led by a well-respected Sheikh.
  • Immerse yourself in the Ramadan spirit with decorative elements enhancing the mood.
  • Enjoy uplifting daily spiritual reminders, adding a meaningful touch to your work environment.
  • Participate in enjoyable and healthy competitions that contribute to team spirit.
  • Benefit from flexible working hours to accommodate your schedule during this busy month.
  • Experience the joy of iftar provided on late shifts, creating a shared and supportive atmosphere.
  • Seize the opportunity to earn while maximizing your spiritual rewards through impactful charity work.
  • Receive ongoing training and support, ensuring personal and professional growth.
This job description outlines the present demands of the role. As tasks and obligations evolve in response to changes within the organisation and external factors, the specific duties and responsibilities may change from the details provided in this job description. This job description outlines the present demands of the role. As tasks and obligations evolve in response to changes within the organisation and external factors, the specific duties and responsibilities may change from the details provided in this job description. Skills
  • Communication Skills: Clear and effective communication is essential for making outgoing calls to donors, providing information, and dealing with inquiries, complaints, and general queries.
  • Customer Service: Being able to address donor needs, answer questions, and provide excellent customer service during inbound and outbound interactions.
  • Attention to Detail: Accurate processing of donations, updating donor information, and maintaining the fundraising database require meticulous attention to detail.
  • Data Management: Proficiency in managing donor data, processing donations, and ensuring the accuracy and integrity of the fundraising database.
  • Organisational Skills: Managing donations processing systems, maintaining spreadsheets for reporting, and handling priority issues demand strong organisational abilities.
  • Regulatory Compliance: Knowledge of GDPR regulations and adherence to IOF codes of conduct and Gift Aid rules to handle donor data and communication in a compliant manner
  • Problem Solving: Ability to identify and resolve donor-related issues, complaints, and inquiries effectively and efficiently.
  • Positive Attitude: Contributing to team morale and fostering a positive work environment through sociability, enthusiasm, and motivation.
  • Multi-channel Communication: Proficiency in using various communication channels like phone, email, letter, and messaging apps to engage with donors and manage their preferences.
  • Team Collaboration: Working collaboratively with the team to ensure seamless donor interactions and efficient donation processing.
  • Adaptability: Being able to adapt to changing situations, donor preferences, and evolving responsibilities within the role.
  • Reporting Skills: Building and maintaining spreadsheets for real-time reporting requires skills in data analysis and reporting.
  • Empathy: Demonstrating empathy and understanding when dealing with donor concerns and complaints.
Behaviours 
  • Communicates openly and transparently with management and colleagues, fostering trust, collaboration, and accountability.
  • Demonstrates creativity, curiosity, and a commitment to skill enhancement.
  • Receptive to constructive feedback.
  • Displays enthusiasm for work quality and embraces technological advancements.
  • Exhibits strong time management and workload organisation.
  • Thrives in meeting deadlines and maintaining composure under pressure.
  • Effectively engages with stakeholders internally and externally.
  • Manages multiple tasks concurrently.
  • Exemplifies meticulous attention to detail and commitment to excellence.

Exprerience Details

Requirements

Person Specification Knowledge:
  • Hold A-level or equivalent qualifications, with a minimum of a B grade in English at GCSE/A level.
  • Fluent in English, with excellent verbal and written communication skills.
  • Proficiency in multiple languages, including English, Urdu, and Punjabi.
  • Strong familiarity with database operations and reporting tools.
  • Advanced proficiency in Excel, including data analysis, formulas, and reporting.
  • Proficient in Microsoft Office software.
Experience:
  • Minimum of 1 year of experience in a charity or customer service environment, particularly in a contact centre role with proven expertise in handling both inbound and outbound calls.
  • At least 1 year of experience using a CRM system, with demonstrated proficiency. Strong knowledge and competency in Salesforce is highly desirable.
  • Experience in accurate data entry and effectively managing multiple tasks while prioritizing complex workloads.
  • Experience in a multidisciplinary role, demonstrating adaptability and collaboration.
  • Skilled in engaging with stakeholders from diverse backgrounds.
  • Passion for and knowledge of the international development sector.
Ramadan Special Working Environment
  • Enjoy a fun, energetic, and lively atmosphere.
  • Engage in congregational prayers and foster a sense of community spirit.
  • Receive thorough training, including Zakat sessions led by a well-respected Sheikh.
  • Immerse yourself in the Ramadan spirit with decorative elements enhancing the mood.
  • Enjoy uplifting daily spiritual reminders, adding a meaningful touch to your work environment.
  • Participate in enjoyable and healthy competitions that contribute to team spirit.
  • Benefit from flexible working hours to accommodate your schedule during this busy month.
  • Experience the joy of iftar provided on late shifts, creating a shared and supportive atmosphere.
  • Seize the opportunity to earn while maximizing your spiritual rewards through impactful charity work.
  • Receive ongoing training and support, ensuring personal and professional growth.
This job description outlines the present demands of the role. As tasks and obligations evolve in response to changes within the organisation and external factors, the specific duties and responsibilities may change from the details provided in this job description. This job description outlines the present demands of the role. As tasks and obligations evolve in response to changes within the organisation and external factors, the specific duties and responsibilities may change from the details provided in this job description. Skills
  • Communication Skills: Clear and effective communication is essential for making outgoing calls to donors, providing information, and dealing with inquiries, complaints, and general queries.
  • Customer Service: Being able to address donor needs, answer questions, and provide excellent customer service during inbound and outbound interactions.
  • Attention to Detail: Accurate processing of donations, updating donor information, and maintaining the fundraising database require meticulous attention to detail.
  • Data Management: Proficiency in managing donor data, processing donations, and ensuring the accuracy and integrity of the fundraising database.
  • Organisational Skills: Managing donations processing systems, maintaining spreadsheets for reporting, and handling priority issues demand strong organisational abilities.
  • Regulatory Compliance: Knowledge of GDPR regulations and adherence to IOF codes of conduct and Gift Aid rules to handle donor data and communication in a compliant manner
  • Problem Solving: Ability to identify and resolve donor-related issues, complaints, and inquiries effectively and efficiently.
  • Positive Attitude: Contributing to team morale and fostering a positive work environment through sociability, enthusiasm, and motivation.
  • Multi-channel Communication: Proficiency in using various communication channels like phone, email, letter, and messaging apps to engage with donors and manage their preferences.
  • Team Collaboration: Working collaboratively with the team to ensure seamless donor interactions and efficient donation processing.
  • Adaptability: Being able to adapt to changing situations, donor preferences, and evolving responsibilities within the role.
  • Reporting Skills: Building and maintaining spreadsheets for real-time reporting requires skills in data analysis and reporting.
  • Empathy: Demonstrating empathy and understanding when dealing with donor concerns and complaints.
Behaviours 
  • Communicates openly and transparently with management and colleagues, fostering trust, collaboration, and accountability.
  • Demonstrates creativity, curiosity, and a commitment to skill enhancement.
  • Receptive to constructive feedback.
  • Displays enthusiasm for work quality and embraces technological advancements.
  • Exhibits strong time management and workload organisation.
  • Thrives in meeting deadlines and maintaining composure under pressure.
  • Effectively engages with stakeholders internally and externally.
  • Manages multiple tasks concurrently.
  • Exemplifies meticulous attention to detail and commitment to excellence.
Full Time

Donor Care Events Lead (pledges)

Description Job Description & Person Specification Donor...

READ Foundation

Posted 18-Oct-2025

£ 27,000 Per Annum

Details

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Address Line 1 Manchester, England, United Kingdom
City Manchester
Website https://readfoundation.org.uk/
Closing Date 08-Nov-2025
Gender Any
Qualification Appropriate Certification as per Job Criteria
Salary£ 27,000 Per Annum
Language: English
Eligible to work in: United Kingdom
Hours Per Week 40 Hours
Pension Provision no
Confidential no

Accomodation Details :

Legal Check no

Jobs Details

Description

Job Description & Person Specification Donor Care Events Lead (pledges) Salary:             £27,000 per annum Contract:         Permanent Hours:             Full-time, 40 hours per week Location:         Manchester, M14 6AX Reports to:      Donor Care Manager / Donor Care Team Leader Closing Date:  Rolling (until a suitable candidate is identified) We are unable to sponsor applicants for visas for this particular post. Applicants must be resident in the UK and have the Right To Work in the UK.  About READ Foundation READ Foundation is a UK based registered charity working to provide access to quality education to vulnerable children in our regions of work. We create opportunities for orphan and needy children to go to school, to gain an education and build a better life for themselves. About Donor Care The Donor Care department at READ is essential to the organisation's success, fulfilling its role as the primary hub for customer service and income generation. Through various communication channels, including telephone, email, letters, and WhatsApp, the department adeptly handles donor queries, engaging in both inbound and outbound calls to provide exceptional support and guidance. This dynamic contact centre ensures that donors receive the assistance they need at every interaction. Comprised of the Pledge Team, Orphans Team, and Payments Support Team, this department collectively contributes to donor acquisition, retention, and financial resilience. The Pledge Team plays a critical role in managing all aspects of donation processing, including donations arising from both UK and international fundraising events. They meticulously handle pledge forms, process contributions, and conduct courtesy calls, ensuring seamless donor engagement and support. Meanwhile, the Orphans Team oversees the donation aspect of READs flagship Orphan Sponsorship program and excels in Sponsorship retention and data management. Simultaneously, the Payments Support Team addresses payment issues promptly, ensuring a consistent income stream and supporting the organisation's financial planning. Together, these teams uphold the organisation's sustainability and effectiveness in achieving its philanthropic objectives. Purpose of Job The Donor Care Project Lead (Pledges) is a key position within the READ Foundation, serving as the primary link between the Donor Care and Fundraising departments. This role offers an incredible opportunity to be at the forefront of one of our most significant income generation streams, managing pledge activities from initial donor contact to final fulfilment. You will have the unique chance to attend and support numerous charity events across the country, connecting with some of the world’s leading scholars and influencers. This role requires dynamic leadership and strategic vision to optimise processes and drive team performance, ensuring we make a substantial impact on our mission to provide quality education to vulnerable children. As the Donor Care Project Lead, you will be instrumental in resource planning, team development, and enhancing donor engagement and retention. Your efforts will directly contribute to the success of our fundraising initiatives and the continued growth of our charitable impact.   Main Responsibilities Included but not limited to;
  • Attend/arrange for representation of DC all charity events and tours primarily to process pledge donations.
  • Support event logistics as needed and supervise volunteers.
  • Engage personally with donors at events by manning the READ desk, answering questions, assisting with pledge forms, and building rapport.
  • Assist with local Jummah collections and mosque collections during Ramadan.
  • Plan and allocate resources ahead of events to ensure timely processing of pledge forms and maximise pledge conversions.
  • Manage the Pledge Team, including monitoring performance against set KPIs and overseeing daily operations.
  • Manage and maintain all WhatsApp communications related to pledges, ensuring timely and professional responses to uphold excellent customer service standards.
  • Provide training, coaching, and support to the Pledge Team.
  • Work closely with fundraisers, conducting weekly meetings to discuss progress, tasks, and succession planning.
  • Serve as the liaison between the Donor Care and Fundraising teams.
  • Develop new and enhance existing processes to ensure optimal efficiency of Pledge Management.
  • Prepare financial reports and ensure accurate record-keeping of all event-related transactions.
  • Assist the Fundraising Manager with administrative tasks and event logistics.
  • Provide daily reports to the Team Leader and Donor Care Manager on performance and progress.
  • Ensure the timely processing of all pledge forms and donations from events as per the agreed processes.
  • Produce and maintain dashboards on Salesforce and Excel to monitor event performance and conversion rates using real-time data.
  • Produce monthly and ad hoc reports for the Senior Management Team (SMT) and the Donor Care Manager.
  • Analyse trends and data, such as new donor acquisition.
  • Help fundraisers conduct invitations, support ticket sales, and send feedback.
  • Develop donor retention strategies.
  • Work closely with fundraisers to cultivate relationships with high-net-worth donors.
Important Disclaimer: Most of the tasks will be completed by you; however, during busier periods and tours, you will have 1-3 staff members to support you. You will also be responsible for their attendance, performance, and development, alongside the team leader. Training and Development:
  • Provide comprehensive training to the pledge team to enhance their performance and help them achieve their targets.
  • Offer one-to-one support to team members, addressing and resolving any issues they may encounter.
Supervision and Performance Monitoring
  • To search and recruit for sutiable candiates to join and enchance the team (internally).
  • Keep a record of staff peromances and have individual targets set per subordinate.
  • To have weekly meetings with the team members to discuss current performance and future plans.
  • Provide one-to-one support to staff to help them deal with any issues they may be facing.
  • To ensure staff morale is high, creating and maintaining a positive working environment.
  • Training the relevant subordinates on the team to assure they maintain imaculate. customer service on and off the phones in response to the donors needs.
Administration
  • Maintain and develop new administrative procedures/systems by updating records and ensuring the maintenance of physical and electronic documents/data to keep all records as secure and accurate as possible for business efficiency purposes.
  • Provide secretarial support, including transcribing, arranging and participating in meetings, minute taking, follow-up filing/data input, routing correspondence, drafting and circulating communications as required, and securing confidential sensitive information.
  • Update/input transactions onto all logs/systems, including Salesforce, to ensure records are secure and accurate for business efficiency purposes.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Special Working Conditions 
  • Work occasional flexible hours including evenings and weekends.
  • Minimum Weekly Hours: The role requires a minimum commitment of 40 hours per week, Monday to Friday from 9:00 AM to 5:00 PM.
  • Shift Flexibility: During busier periods, such as Ramadan, shift times may vary to accommodate operational needs.
  • Ramadan Night Shifts: Night shift coverage during Ramadan is expected, typically extending until 10 or 11 PM. This responsibility will be scheduled on a rotating basis among team leaders.
  • Participation in Fundraising Events: Attendance and active participation in our fundraising events and tours are expected. Expenses related to participation will be covered by the organisation.
 Instructions to Apply Please apply with your CV and supporting letter outlining how your skills and experience meet the person specification for the post. Successful applicants will be subject to relevant reference and identification checks. Due to the volume of applications, we may be unable to respond to all candidates. If your application is short-listed, we will get in touch. If you have not heard from our team within 8 weeks, please assume your application has not met the criteria on this occasion. No agencies please. Thank you for your interest in READ Foundation, we look forward to receiving your application.

Requirements

Person Specification Knowledge:
  • Proficient in written and spoken English with effective communication skills at all organisational levels.
  • Demonstrated experience in CRM systems, particularly Salesforce, and competency in Microsoft Excel is essential.
  • Understanding of performance management principles.
  • Practical expertise in addressing customer queries and providing exceptional customer care.
  • Familiarity with database management and reporting tools.
Experience:
  • At least 1 year of experience within a charity or similar non-profit environment desired.
  • Minimum of 1 year of customer service experience in a contact centre required.
  • Previous experience in juggling a demanding workload.
  • Proven track record in achieving targets
  • Experience in staff management and leadership required.
  • Proficiency in data exporting, analysis, and reporting required.
Non-Technical Competencies: Communication Skills:
  • Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely.
  • Active listening skills to understand donor needs and concerns and provide appropriate solutions or assistance.
Customer Service Orientation:
  • Strong commitment to providing exceptional customer service, with a focus on exceeding donor expectations and building long-term relationships.
  • Empathy and patience in dealing with donor inquiries and resolving issues in a timely and satisfactory manner.
Problem-Solving and Decision-Making:
  • Analytical thinking and problem-solving skills to identify root causes of donor issues and develop effective solutions.
  • Ability to make sound decisions under pressure, balancing donor satisfaction with organisational goals and priorities.
Teamwork and Collaboration:
  • Proven ability to work collaboratively in a team environment, fostering a culture of cooperation, respect, and mutual support.
  • Experience in effectively delegating tasks, coordinating efforts, and achieving shared objectives.
Leadership and Motivation:
  • Strong leadership qualities, including the ability to inspire and motivate team members to achieve excellence and exceed performance expectations.
  • Demonstrated resilience and adaptability in navigating challenges and driving continuous improvement within the team and department.
At READ Foundation, we prioritise safety for all, especially children and vulnerable adults, with a zero-tolerance policy on sexual exploitation and abuse. This role requires background checks and strict adherence to safeguarding policies. By applying, you agree to uphold our safeguarding principles.

Benefits

Company benefits The position also comes with the following benefits:
  • 32 days annual leave (including Bank Holidays and company-wide holidays)
  • Awards for employee of the year
  • Investment in training, professional growth and development
  • Occupational Pension Scheme
  • Health cash plan
READ Foundation is committed to diversity and equality of opportunity in all aspects of our work, along with encouraging a healthy work life balance. READ Foundation is an accredited National Living Wage Employer

Exprerience Details

Requirements

Person Specification Knowledge:
  • Proficient in written and spoken English with effective communication skills at all organisational levels.
  • Demonstrated experience in CRM systems, particularly Salesforce, and competency in Microsoft Excel is essential.
  • Understanding of performance management principles.
  • Practical expertise in addressing customer queries and providing exceptional customer care.
  • Familiarity with database management and reporting tools.
Experience:
  • At least 1 year of experience within a charity or similar non-profit environment desired.
  • Minimum of 1 year of customer service experience in a contact centre required.
  • Previous experience in juggling a demanding workload.
  • Proven track record in achieving targets
  • Experience in staff management and leadership required.
  • Proficiency in data exporting, analysis, and reporting required.
Non-Technical Competencies: Communication Skills:
  • Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely.
  • Active listening skills to understand donor needs and concerns and provide appropriate solutions or assistance.
Customer Service Orientation:
  • Strong commitment to providing exceptional customer service, with a focus on exceeding donor expectations and building long-term relationships.
  • Empathy and patience in dealing with donor inquiries and resolving issues in a timely and satisfactory manner.
Problem-Solving and Decision-Making:
  • Analytical thinking and problem-solving skills to identify root causes of donor issues and develop effective solutions.
  • Ability to make sound decisions under pressure, balancing donor satisfaction with organisational goals and priorities.
Teamwork and Collaboration:
  • Proven ability to work collaboratively in a team environment, fostering a culture of cooperation, respect, and mutual support.
  • Experience in effectively delegating tasks, coordinating efforts, and achieving shared objectives.
Leadership and Motivation:
  • Strong leadership qualities, including the ability to inspire and motivate team members to achieve excellence and exceed performance expectations.
  • Demonstrated resilience and adaptability in navigating challenges and driving continuous improvement within the team and department.
Full Time

Operations Executive

Job role: Operations Executive Employer: Muslim Charities Forum ...

Muslim Charities Forum

Posted 18-Oct-2025

£ 27,000 – 29,000 Per Annum

Details

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Address Line 1 Waterloo, London, UK
City London
Website https://www.muslimcharitiesforum.org.uk
Closing Date 23-Oct-2025
Gender Any
Qualification Bachelor degree
Salary£ 27,000 – 29,000 Per Annum
Language: English
Eligible to work in: United Kingdom
Pension Provision no
Confidential no

Accomodation Details :

Legal Check no

Jobs Details

Job role: Operations Executive Employer: Muslim Charities Forum Salary:  £27,000 – £29,000 per annum (d.o.e) Hours: Full-time Position: Permanent Location: Waterloo, London (4 days in office, 1 day working remotely) Closing date for applications: Thursday 23rd October, 5,00pm Further information and to apply: Please read and download the Job Description and Person Specification below. To apply for this role, please send a copy of your CV and a covering letter (no more than 2 sides of A4), outlining your suitability for this post in meeting the criteria points of the Person Specification. Applications should be emailed to: info@muslimcharitiesforum.org.uk Please note: This post is 4 days per week in the MCF office with 1 day from home. The nearest stations are Waterloo, Southwark and Lambeth North. This role is only open to UK residents. Sponsorship is not possible. If you have not heard from us within 4 weeks of the closing date, please assume your application has been unsuccessful. JOB DETAILS

Exprerience Details

as per job details pdf JOB DETAILS  
Full Time

Head of Marketing & PR

CONTRACT TYPE: Fixed (22.5 hours per week) REPORTS TO: Head of Market...

Green Lane Masjid & Community Centre

Posted 18-Oct-2025

£ 25,000.00-30,000.00 Per Annum

Hide Form To apply, please email your CV and a covering letter to HR@greenlanemasjid.org

Details

Hide Details
Address Line 1 Green Lane Masjid and Community Centre, 20 Green Lane, Birmingham, B9 5DB
City Birmingham
Website https://greenlanemasjid.org
Closing Date 07-Nov-2025
Gender Any
Qualification Appropriate Certification as per Job Criteria
Salary£ 25,000.00-30,000.00 Per Annum
Language: English
Eligible to work in: United Kingdom
Hours Per Week 22.5 Hours
Pension Provision no
Confidential no

Accomodation Details :

Legal Check no

Jobs Details

CONTRACT TYPE: Fixed (22.5 hours per week) REPORTS TO: Head of Marketing & PR DIRECT REPORTS: 1 SALARY: £25,000.00 - £30,000.00 pro rata LOCATION: Green Lane Masjid and Community Centre BACKGROUND TO GLMCC: Green Lane Masjid and Community Centre is a leading UK mosque situated in the heart of Birmingham serving the community since 1979. Operating from its award-winning grade II listed Victorian building, GLMCC fulfils its mission of inspiring, educating and serving through its educational college, outreach work, welfare services, youth work, international humanitarian wing, as well as its fully functional mosque which is attended by thousands every week. 1. PURPOSE OF THE ROLE: The Website Manager will be responsible for maintaining, developing, and managing our suite of websites, with a primary focus on leading the development of our main website and CRM system. This role requires a candidate with essential project management experience, proficiency in WordPress development, and PHP coding skills. The Website Manager will be responsible for overseeing the health of our servers to ensure optimal website performance and security. 2. MAIN RESPONSIBILITIES FOR THE ROLE People & Culture Leadership • Project management: Manage website development projects from initiation through to completion, including defining project scope, timelines, and budgets. Coordinate with internal teams and external vendors to execute projects on time and within budget. • Website maintenance: Regularly update and maintain all company websites to ensure content accuracy, functionality, and optimal user experience. Monitor website performance, uptime, and security, promptly addressing any issues or vulnerabilities. • Website development: Lead the development of our main website, including planning, designing, and implementing new features and enhancements. Collaborate with internal stakeholders to gather requirements and ensure alignment with business objectives. • WordPress development: Customise and extend WordPress functionality to meet business requirements, leveraging PHP coding skills and WordPress plugins. Troubleshoot and resolve technical issues related to WordPress sites and plugins. • Server management: Monitor our dedicated servers health and performance, implementing necessary updates and optimisations to ensure reliable website hosting. Implement security measures to protect against potential threats and ensure data integrity.   3. PERSON SPECIFICATION (EXPERIENCE, ATTRIBUTES, QUALIFICATIONS) QUALIFICATIONS: 1. Educated to degree level or equivalent relevant experience ESSENTIAL 2. Bachelor's degree in Computer Science, Information Technology, or related field DESIRABLE 3. Valid UK Driving License ESSENTIAL EXPERIENCE: 4. Proven experience in website management, development, and project management ESSENTIAL 5. Proficiency in Wordpress development and customisation, with strong PHP coding skills ESSENTIAL 6. Experience managing servers and implementing server security measures ESSENTIAL 7. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams ESSENTIAL 8. Budget management skills ESSENTIAL 9. Excellent planning and organisational skills ESSENTIAL 10. Ability to work independently and collaboratively ESSENTIAL 11. Ability to work in various environments to maintain relationships ESSENTIAL 12. Experience of working in the UK Islamic charity sector DESIRABLE 13. Excellent interpersonal and communication skills ESSENTIAL SKILLS AND ATTRIBUTES: 14. Strong Islamic character and values. ESSENTIAL 15. Professional and polite under all circumstances, adhering to Islamic principles. ESSENTIAL 16. Excellent communication skills in English (written and verbal). ESSENTIAL 17. Able to manage a demanding workload and work within tight deadlines. ESSENTIAL 18. IT literate and competent in using MS Office packages (Excel, PowerPoint, Outlook). ESSENTIAL   4. BENEFITS • Enjoy 28 days of annual leave, inclusive of public holidays. • Additional days off for Eid. • Discounts on GLM educational courses. • Free Madrasah places for your children. • Continuous professional development tailored to your role. • Conducive working religious environment. • Shariah-compliant pension offered. • Bright Exchange discounts available. • Volunteering options for employees. • Relevant training, as applicable to the role. DISCLAIMER: This job description is only a summary of the typical functions of the job, it is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Due to the nature of the role, the responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned, might be part of the job. Ultimately, all post holders at Green Lane Masjid and Community Centre are expected to be working to the best of their abilities seeking the pleasure of Allah (SWT). Applications for this role will be accepted until Friday 7th November 2025 To apply, please email your CV and a covering letter to HR@greenlanemasjid.org

Exprerience Details

3. PERSON SPECIFICATION (EXPERIENCE, ATTRIBUTES, QUALIFICATIONS) QUALIFICATIONS: 1. Educated to degree level or equivalent relevant experience ESSENTIAL 2. Bachelor's degree in Computer Science, Information Technology, or related field DESIRABLE 3. Valid UK Driving License ESSENTIAL EXPERIENCE: 4. Proven experience in website management, development, and project management ESSENTIAL 5. Proficiency in Wordpress development and customisation, with strong PHP coding skills ESSENTIAL 6. Experience managing servers and implementing server security measures ESSENTIAL 7. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams ESSENTIAL 8. Budget management skills ESSENTIAL 9. Excellent planning and organisational skills ESSENTIAL 10. Ability to work independently and collaboratively ESSENTIAL 11. Ability to work in various environments to maintain relationships ESSENTIAL 12. Experience of working in the UK Islamic charity sector DESIRABLE 13. Excellent interpersonal and communication skills ESSENTIAL SKILLS AND ATTRIBUTES: 14. Strong Islamic character and values. ESSENTIAL 15. Professional and polite under all circumstances, adhering to Islamic principles. ESSENTIAL 16. Excellent communication skills in English (written and verbal). ESSENTIAL 17. Able to manage a demanding workload and work within tight deadlines. ESSENTIAL 18. IT literate and competent in using MS Office packages (Excel, PowerPoint, Outlook). ESSENTIAL
Part Time

Fresh Graduate Opportunities

We seek fresh graduates as part of our potential future leaders. A...

Takaful Malaysia

Posted 17-Oct-2025

Negotiable

Hide Form If you are interested to apply for the program, please email us at trainee@takaful-malaysia.com.my

Details

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Address Line 1 Malaysia
Website https://www.takaful-malaysia.com.my/en/
Closing Date 08-Nov-2025
Gender Any
Qualification Bachelor degree
SalaryNegotiable
Language: English, Malay
Eligible to work in: Malaysia
Pension Provision no
Confidential no

Accomodation Details :

Legal Check no

Jobs Details

We seek fresh graduates as part of our potential future leaders. All our programs are specially designed to groom and equip you with knowledge and skills for the insurance/takaful industry. Takaful Malaysia PROTEGE Program The Protégé Program is a programme designed to support the Malaysian Government’s initiative to create a pool of competent, well- trained, knowledgeable, and skilled graduates through industrial attachments that will assist them in acquiring relevant competencies that will enhance their marketability and employability. We would be able to find a talent and fill the vacant position through this programme. If you are interested to apply for the program, please email us at trainee@takaful-malaysia.com.my

Exprerience Details

The Protégé Program is a programme designed to support the Malaysian Government’s initiative to create a pool of competent, well- trained, knowledgeable, and skilled graduates through industrial attachments that will assist them in acquiring relevant competencies that will enhance their marketability and employability. We would be able to find a talent and fill the vacant position through this programme.
Full Time

Accountant

Requirements • Graduate with B.com/ BAF. • Freshers or 1 - 2 y...

Association of Muslim Professionals

Posted 17-Oct-2025

$ 2046-2728 Per Annum

Details

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Address Line 1 Nagpada, Mumbai, Mumbai City, Maharashtra, India
City Mumbai
Website https://ampindia.org/
Closing Date 08-Nov-2025
Gender Any
Qualification Appropriate Certification as per Job Criteria
Salary$ 2046-2728 Per Annum
Language: English, Hindi
Eligible to work in: India
Pension Provision no
Confidential no

Accomodation Details :

Legal Check no

Jobs Details

Requirements • Graduate with B.com/ BAF. • Freshers or 1 - 2 year of experience in accounting. • Well versed with Excel, Tally, Banking activities Salary: : 1.80L - 2.4L pa Only Mumbai and MMR regions candidates can apply. Location: Room 8,  1st Floor, Halima Manzil, Clare Road,Nagpada, Mumbai - 400008. Office Timing: 10:30 am to 7:30 pm. (Sunday - Fixed Off).

Exprerience Details

Requirements • Graduate with B.com/ BAF. • Freshers or 1 - 2 year of experience in accounting. • Well versed with Excel, Tally, Banking activities
Full Time

Program Manager

Requirements: •  Graduates/Post Graduates from any stream. •Â...

Association of Muslim Professionals

Posted 17-Oct-2025

$ 4773-6819 Per Annum

Details

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Address Line 1 Nagpada, Mumbai, Mumbai City, Maharashtra, India
City Mumbai
Website https://ampindia.org/
Closing Date 01-Nov-2025
Gender Any
Number of Vacancies 8 People
Qualification Degree
Salary$ 4773-6819 Per Annum
Language: English, Hindi
Eligible to work in: India
Pension Provision no
Confidential no

Accomodation Details :

Legal Check no

Jobs Details

Requirements: •  Graduates/Post Graduates from any stream. •  5-10 years’ relevant experience in the Social Development sector or similar •  Excellent Communication Skills in English and Hindi required. •  Well-versed with MS Office, Google Spreadsheet •  Well-versed with Social-Media & Internet •  Experience in managing large Teams Responsibilities
• Taking complete ownership of the Social Projects. Ensuring timely completion of all the activities undertaken in the project.
• Coordinating with different stakeholders (Members, Volunteers, NGOs,  Partners etc.) to maximize the reach of the project.
• Effectively drive the concerned internal team members for completion of the activities assigned to them.
• Documenting and promoting all the activities/as per the process defined.
 Salary: : 4.20L - 6L pa (Indian Rupee)  

Exprerience Details

Requirements: •  Graduates/Post Graduates from any stream. •  5-10 years’ relevant experience in the Social Development sector or similar •  Excellent Communication Skills in English and Hindi required. •  Well-versed with MS Office, Google Spreadsheet •  Well-versed with Social-Media & Internet •  Experience in managing large Teams
Full Time

Project Coordinator

Requirements •  Graduate from any stream •  Freshers or ...

Association of Muslim Professionals

Posted 17-Oct-2025

$ 2046-2455 Per Annum

Details

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Address Line 1 Nagpada, Mumbai, Mumbai City, Maharashtra, India
City Mumbai
Website https://ampindia.org/
Closing Date 08-Nov-2025
Gender Any
Number of Vacancies 10 People
Qualification Degree
Salary$ 2046-2455 Per Annum
Language: English, Hindi
Eligible to work in: India
Pension Provision no
Confidential no

Accomodation Details :

Legal Check no

Jobs Details

Requirements •  Graduate from any stream •  Freshers or 1 - 2 year of experience •  Proficient in computer skills, Excel, and Word •  Excellent communication skills •  Ability to work under pressure Responsibilities • The employee will coordinate with Leadership & Project teams regularly. • Liaise with academic institutions, professional bodies, and stakeholders to promote the competition and ensure its success. • Maintain clear communication with participants, parents, and teachers throughout the process. • Connect participating students with AMP programs and resources for further support and guidance.

Exprerience Details

Requirements •  Graduate from any stream •  Freshers or 1 - 2 year of experience •  Proficient in computer skills, Excel, and Word •  Excellent communication skills •  Ability to work under pressure
Full Time

Income Generation Support Officer (Temporary Cover)

Job Type Fixed-term Location Hybrid, Lond...

Muslim Aid

Posted 16-Oct-2025

£ 28,008-30,008 Per Annum

Details

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Address Line 1 Hybrid, London, United Kingdom
City London
Website https://www.muslimaid.org
Closing Date 09-Nov-2025
Gender Any
Qualification Appropriate Certification as per Job Criteria
Salary£ 28,008-30,008 Per Annum
Language: English
Eligible to work in: United Kingdom
Pension Provision no
Confidential no

Accomodation Details :

Legal Check no

Jobs Details

  • Job Type
    Fixed-term
  • Location
    Hybrid, London, United Kingdom
  • Salary
    £28,008 - £30,008
    (dependent upon your experience)
  • Closing Date
    November 9th, 2025
 

Summary of Role

The Income Generation Support Officer will provide day-to-day administrative departmental support and support to the department Director to ensure the successful delivery of the organisation’s operations in an efficient manner. This role will focus on generating reports, tracking progress, and ensuring all the necessary processes relating to compliance, finance and HR are completed in a timely and accurate manner.

About the Role

  1. Maintain and improve departmental filing systems to achieve maximum efficiency.
  2. Prepare purchase orders and document payments according to Muslim Aid’s financial procedure and in conjunction with the Finance team to ensure speedy payment of invoices for internal / external stakeholders.
  3. Undertake small-scale project work including researching, analysing and recommending next steps.
  4. Provide support to the IGM management team in responding to correspondence, booking meetings, minute-taking, planning and supporting events, organising travel and preparing travel itineraries and relevant tasks as required.
  5. Track Managers delivery of action points to ensure timeframes and outcomes are met, escalating to Head or Director of IGM for further action as appropriate.
  6. Undertake full inbox and extensive diary management, ensuring an effective use of time and preparation of information in advance. Sort, redirect and action emails and review an effective ‘bring up’ system to brief and prepare the Director Income Generation and Marketing for meetings / events.

About You

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role. To be successful in this role, you will need:
  1. Experience of organising and coordinating meetings and events.
  2. Proven office administrative experience.
  3. Proven experience supporting senior leaders.
  4. Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
  5. Ability to utilise task management tools to track progress, set reminders, and monitor completion of tasks and projects.
  6. Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.

Why you should Apply

Join Muslim Aid as an Income Generation Support Officer and play a vital role in keeping our operations running smoothly and efficiently. You’ll provide essential administrative support to the department and Director, helping to ensure that key processes in compliance, finance, and HR are completed accurately and on time. From generating reports to tracking progress and supporting the delivery of our organisational goals, your work will help Muslim Aid continue making a positive impact worldwide. If you’re detail-oriented, organised, and committed to excellence, apply now and use your skills to strengthen a mission-driven organisation. Benefits you will enjoy working for us:
  • 25 days annual leave + 4 Privilege days
  • Hybrid working
  • Paid time off for medical appointments
  • 2 hours lunch break on Fridays
  • Time off in Lieu (TOIL)
  • Pension Scheme
How to apply: For application, please click on the link below: OR To apply please submit your cover letter (no more than 1 page) and CV to Recruitment@muslimaid.org with the subject title (Income Generation Support Officer).

Exprerience Details

About You

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role. To be successful in this role, you will need:
  1. Experience of organising and coordinating meetings and events.
  2. Proven office administrative experience.
  3. Proven experience supporting senior leaders.
  4. Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
  5. Ability to utilise task management tools to track progress, set reminders, and monitor completion of tasks and projects.
  6. Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.
Full Time

Campaigns Coordinator

Job Type Permanent Location Hybrid, Londo...

Muslim Aid

Posted 16-Oct-2025

£ 34,420-36,420 Per Annum

Details

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Address Line 1 Hybrid, London, United Kingdom
City London
Website https://www.muslimaid.org
Closing Date 02-Nov-2025
Gender Any
Qualification Appropriate Certification as per Job Criteria
Salary£ 34,420-36,420 Per Annum
Language: English
Eligible to work in: United Kingdom
Pension Provision no
Confidential no

Accomodation Details :

Legal Check no

Jobs Details

  • Job Type
    Permanent
  • Location
    Hybrid, London, United Kingdom
  • Salary
    £34,420 - £36,420
    (dependent upon your experience)
  • Closing Date
    November 2nd, 2025
 

Summary of Role

The Campaigns Coordinator is responsible for coordinating the day-to-day running of MAUK’s campaigns. By effectively bringing all campaign stakeholders together and ensuring campaigns are delivered to budget and in a timely manner the role is responsible for assisting with strategic planning, reviewing and development of MAUK’s campaign diary.

About the Role

  1. Coordinate the design, scheduling, and delivery of integrated campaigns across email, SMS, and digital channels.
  2. Coordinate campaign timelines, approvals, and delivery across teams to ensure smooth execution.
  3. Assist in developing audience segmentation and targeting strategies to maximize engagement and impact.
  4. Develop comprehensive email and SMS engagement approaches that tie into broader supporter engagement strategies with tailored and segmented email campaigns.
  5. Develop email journeys and/or triggered emails for multiple initiatives, monitoring performance and making the required adjustments where necessary.
  6. Collaborate with creative and branding suppliers to develop campaign visuals, assets, and idents that reflect the organization’s identity and resonate with target audiences.

About You

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role. To be successful in this role, you will need:
  1. Experience coordinating marketing or fundraising campaigns across multiple channels.
  2. Proven experience building, testing, and delivering email and SMS campaigns using marketing automation platforms.
  3. Understanding of campaign planning, supporter journeys, and audience segmentation.
  4. Strong project management and organisational skills; able to manage multiple deadlines.
  5. Excellent written and verbal communication skills, with the ability to draft and proof campaign copy.
  6. Strong measurement, analytical, systematic thinking, planning and organisational skills.

Why you should Apply

Join Muslim Aid as a Campaigns Coordinator and help drive impactful campaigns that make a real difference. You’ll coordinate day-to-day campaign activities, ensuring they run smoothly, on time, and within budget. Working closely with teams and stakeholders, you’ll bring creative ideas to life and support Muslim Aid mission to serve communities in need. If you’re organised, collaborative, and passionate about meaningful change, apply now and turn your skills into impact! Benefits you will enjoy working for us:
  • 25 days annual leave + 4 Privilege days
  • Hybrid working
  • Paid time off for medical appointments
  • 2 hours lunch break on Fridays
  • Time off in Lieu (TOIL)
  • Pension Scheme
How to apply: For application, please click on the link below: OR To apply please submit your cover letter (no more than 1 page) and CV to Recruitment@muslimaid.org   with the subject title (Campaigns Coordinator).

Exprerience Details

About You

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role. To be successful in this role, you will need:
  1. Experience coordinating marketing or fundraising campaigns across multiple channels.
  2. Proven experience building, testing, and delivering email and SMS campaigns using marketing automation platforms.
  3. Understanding of campaign planning, supporter journeys, and audience segmentation.
  4. Strong project management and organisational skills; able to manage multiple deadlines.
  5. Excellent written and verbal communication skills, with the ability to draft and proof campaign copy.
  6. Strong measurement, analytical, systematic thinking, planning and organisational skills.

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