---

Jobs Details

JOB PURPOSE ENBD Complaint Management Unit (CMU) enhances customer experience by managing complaints from various channels, including centralized complaints, customer care, and branch services. It ensures effective service recovery and addresses root causes to improve customer satisfaction. Additionally, it defines and delivers service excellence strategic goals to enhance overall customer experience at Emirates NBD. As a Complaint Management Administrator, you will manage complaints and inquiries from channels overseen by the Complaint Management Unit, initiate service recovery, and coordinate with departments for faster resolution of escalated service requests while providing feedback.   RESPONSIBILITIES

• Record complaints, provide reference numbers to customers, investigate and coordinate with relevant departments for resolution, and communicate outcomes to customers. Share critical cases with management and suggest solutions to prevent future complaints.
• Actively manage customer enquiries by logging them with relevant details, following up for resolution, and keeping the customer informed. Escalate critical cases and propose solutions to improve process.
• Thoroughly assess each valid complaint to determine rightful compensation using our established guidelines and communicate the method directly to the customer.
• Provide consultancy to branches for successful SR closure and coordinate with relevant departments to address and resolve any identified process gaps.
• Investigate and follow-up with departments to resolve customer complaints, ensure proper communication, and share critical cases with management to suggest solutions and prevent future issues.
• Ensure proper implementation of audit and compliance guidelines.

REQUIREMENTS

• Education
• - High School / Graduate
• Experiences
• - Up to 5 years of experience (preferably Branch Banking and Call Center).
• - Good customer service delivery exposure
• Knowledge & Skills
• - Fluency in English, while knowledge of regional languages is an advantage.
• - Excellent oral & written communication skills.
• - Knowledge of systems (CRM, Finacle, FinnOne, etc), policies and processes.
• - Good team and relationship building capabilities.

WHAT WE OFFER YOU:

• Competitive salary package
• Market-leading incentives
• Strong emphasis on work/life balance
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development
• Preferential banking facilities for employees

WHY JOIN US? We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants, only SHORTLISTED candidates will be contacted.

---

---

Jobs Details

Job Description

To provide DIB and non-DIB customers credit cards which exceeds the customer’s expectations by delivering an unbiased, competent, and timely and problem free services. To sell as per the eligibility given in the product manual and to cross sell other bank’s product as and when required. Key Responsibilities: 

• To sell DIB credit cards and cross sell the other products to the specified target segment to achieve the set sales targets on a monthly basis.
• To conduct daily field visits and provide daily sales report with all customers details.
• To analyze documents submitted by the customers in order to ensure Documents are error free and as per SOP.
• To attend all the meetings with TL, SM, NSM on performance reviews.
• To maintain effective business relation with clients to enhance customer service image of DIB.
• To take ownership of the customer’s complaint resolution, report indicators, Set by managers accurately at the required frequency.
• To fully comply with policy Guidelines and code of conduct of DIB.
• To maintain the secrecy norms on the data provided.
• To provide constructive and constant feedback on improvement of Products, Services, Processes which may either reduce TAT, cost or enhance customer satisfaction.
• To ensure portfolio quality by exercising sound credit judgment and by complying with credit and product parameters to complete all formalities and documentation in line with SOP manuals and Shari’ah principles.
• To prepare regular Sales reports and obtain & provide market, customer and competitor information and feedback to management to facilitate decision making.
• To attend various training and learning programs to close the skill gaps and to ensure proper awareness about the products.

---

---

Jobs Details

JOB DESCRIPTION

Aldar Education is currently seeking a Manager – Investments & Partnerships to support our growing family of owned and operated schools in the UAE. This is an exciting opportunity to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi’s leading school group. As the leading education group in Abu Dhabi, we provide inclusive and innovative learning that inspires and empowers communities. We offer a range of brands for all learners in our community, from nursery through to adult education. We offer the broadest choice of curricula. In the largest number of locations in Abu Dhabi. Starting with one school and 250 students in 2007, Aldar Education has grown into a highly sought after education provider, now supporting over 38,000 students in 31 schools and a growing network of almost 5,000 educators, with over 100 nationalities, offering a wide range of curricula and ancillary services such as a Teacher Training Academy. Working collaboratively, our education network’s purpose is to empower the next generation to shape our future, directly supporting the educational goals of Abu Dhabi’s government. Today, Aldar Education’s efforts are guided by the Abu Dhabi Economic Vision 2030 plan, which aims to build a sustainable knowledge-based economy through premium education. The incumbent will continuously strive to exceed internal & external customer expectations while embracing the Aldar Education Core Values.

RESPONSIBILITIES

Main Duties   

• Develop investment strategies aligned with the long-term financial goals and mission of the education company.
• Lead the preparation and overall management of the 5-year corporate business plan, ensuring alignment with all business functions.
• Lead the internal due diligence of M&A transactions, prepare financial models, and perform sensitivity & scenario analysis.

Specific Duties Business Plan

• Develop Aldar Education growth strategy and oversee the five-year business planning process to reflect the group’s long-term financial and operational direction.
• Lead the preparation and overall management of the 5-year corporate business plan, ensuring alignment with all business functions.

Investment Analysis

• Lead the internal due diligence of M&A transactions, prepare financial models, and perform sensitivity & scenario analysis for growth opportunities, both internal and external.
• Develop and maintain feasibility study models and work closely with department heads to align on operating assumptions.
• Support in preparation of investment committee and board packs.
• Support in market research studies and development of growth plan.

Investment Management

• Work with external Financial due diligence, commercial due diligence, and legal due diligence teams for completion of M&A transactions.
• Manage deal pricing (Headline pricing and adjustments to construct Enterprise value to Equity bridge).
• Support preparation of transaction documents including the sale and purchase agreement, shareholder agreement, disclosure and bid letter.
• Support preparation of pricing mechanics, financial indemnities and warranties, and accounting definitions, analyze a normal level of working capital of deal pricing.
• Support in pricing, structure negotiation and documentation of land and property leases for Greenfield/Brownfield transactions.
• Support in negotiation of regional geographic expansion and related documentation with external parties.
• Any additional investment or strategy-related tasks as assigned by the management.Job Specific Knowledge & Skills   •   Proven Project Management skills and M&A experience with track record of completed transactions•   Strong finance and investments skills including experience and knowledge of valuation, modelling, post merger integration•   Fluent English communication skills, written and oral •   Attention to detail with diligent follow up, and able to execute in a timely manner •   Skilled in multi-tasking and handling pressure •   Advanced excel skills with proven financial modeling experience •   Ability to liaise effectively business functions in order to collect input required for analysis •   Ability to be detail focused when required whilst maintaining sight of the big picture •   Deadline oriented and take ownership of work •   Excellent analytical capabilities and hands on experience in MS Office presentations •   Capable of influencing people and talented in networking with cultural sensitivity •   Excellent interpersonal skills

---

---

Jobs Details

Job Description

• Setting out the relevant regulatory requirements and expectations that the Bank must comply with in an Obligations Register which then maps these to the Bank’s policies, procedures, and processes (including systems).
• Working with the business to monitor and set appropriate policies, procedures, and processes to ensure compliance with regulatory requirements, expectations and industry best practices.
• Providing official written and informal guidance and advice on Compliance matters to the respective businesses as and when required (e.g. on a client, product or transaction basis).
• Ensuring that appropriate training is given to all relevant staff on the Banks policies and procedures. This includes the provision of training on key policies and procedures such as Sanctions, AML and CTF.
• Undertaking periodic, risk based, Compliance Monitoring to ensure the Bank’s policies and procedures are being complied with and escalates to management significant non-compliance.
• Managing key Compliance systems such as Customer Screening, Transaction Screening and AML Monitoring.
• Managing the alert investigation process arising from the key Compliance systems and making the necessary escalations to management and disclosures to the relevant authorities.
• Responding to all regulatory requests to review and provide relevant information (e.g. customer, transaction, policy, procedure, and training, compliance monitoring and process details) or cooperation in a timely manner.
• Assisting the Manager in tasks as assigned.
• System technical analysis - Knowledge in SAS, powerBI is essential.
• Advanced skills required in MS Office preferably in Excel and PowerPoint.
• Should have standalone analysis knowledge and reporting through MS tools with minimal supervisor intervene.
• Keen on business triggers raised by compliance unit and should ensure the escalations are attend timely manner from Business end.
• Publish periodic/regular MI & dashboards to the senior management with stipulated time.
• Should maintain good rapport with all stakeholders.

---

---

Jobs Details

Full job description

Since 1976, L'Occitane en Provence has been imagining, producing and selling beauty, skincare and wellbeing products with an intention to share nature's wonders with the world. Their ambition is to not only sustain lands, but to regenerate ecosystems. They believe beauty goes beyond what the eye can see. From seed to skin, they have a holistic in our approach and have always been ‘Cultivators of Change’. At L’Occitane en Provence, they do their best to create positive change for the world, to try to inspire everyone to do the same. What you'll be doing Our Beauty Consultant is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming.

• Build and maintain guest experience standards in order to build strong loyalty
• Address customers' queries about products, prices, availability, product uses, and services
• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers' expectations
• Advise customers on product ranges best suited to their needs
• Demonstrate usage and benefits of various brands and products
• Generate sales, while achieving line and sales targets, using make up knowledge
• Sell-out target tracking at store level
• Generate daily sales reports
• Participate in achieving incentives
• Track post-launch sales at store level
• Ensure merchandising levels in the store are met as per the brand guidelines
• Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
• Report stock shortages using the stock order form
• Ensure stock receipt as per set procedures.What we can offer youWith us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status. ck receipt as per set procedures.

---

---

Jobs Details

Job Description

• Coordinate with the relevant stakeholders within the Hotel to ensure that all invoices and purchase orders are collated, entered in the system and filed for processing.
• Verify that invoices are matched against approved purchasing orders and receipt to ensure that all payment entries are updated into the accounts payable system.
• Process the approved payments, as per the financial policies, to ensure that all payments are made correctly and as per the agreed upon payment schedules.
• Identify and investigate any potential gaps between the supplier invoices and related payments to ensure that disputes are avoided and that any discrepancies are resolved in a timely and efficient manner.
• Support the resolution of inbound supplier inquiries and questions to ensure that all their concerns are answered in a timely manner and to maintain the Hotel's reputation as a reliable business partner.
• Liaise with suppliers to understand any potential discrepancies or follow-up on enquiries and document the explanations uncovered to make sure that all discrepancy resolution efforts are properly managed.
• Execute the reconciliation of account payables balances and vendor statements to ensure that the Hotel's accounts payable records are maintained up-to-date and are compliant with the corporate financial policies and procedures.
• Provide support during the annual audit process by working with internal and external auditors to answer queries and provide any documents required in a timely manner.
• Complete day-to-day activities by following all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
• Perform related tasks and duties as assigned and deemed responsible by management.

---

---

Jobs Details

Role Overview: The Marketing Communications Assistant will play a pivotal role in supporting the PR & Communications Manager in both internal and external communications efforts. This role involves creating and managing content and coordinating communications initiatives, The ideal candidate will have exceptional writing and organisational skills. Personal Attributes: Strong Communicator: Excellent verbal and written communication skills, with the ability to convey messages clearly and effectively. Detail-Oriented: Meticulous attention to detail, ensuring accuracy and consistency in all communications. Organised: Strong organisational skills, able to manage multiple tasks and meet deadlines. Team Player: Collaborative, able to work effectively with colleagues across different departments, and contribute to team goals. Key Responsibilities: Internal Communications:

• Create and distribute internal newsletters, memos, and announcements.
• Assist in creating internal invitations for Town Halls.
• Maintain and update the PR section on the intranet.
• Ensure timely and relevant updates are posted on the intranet.

External Communications:

• Assist in the development and execution of external communication plans to enhance the firm’s brand and reputation, including client newsletters and alerts.
• Draft and edit press releases, articles, and other external communications materials.
• Support the management of media relations, including maintaining media contacts and coordinating interviews and press conferences.
• Monitor and report on media coverage and industry trends.
• Collaborate with the events team to create compelling invitations and promotional materials.
• Support post-event follow-up and reporting.
• Monitor and analyse communication statistics, such as open rates and engagement metrics.
• Work with the CRM team to maintain communication databases and distribution lists.
• Handle general enquiries and correspondence related to communications activities.
• Assist the PR & Communications Manager with project management of Law Update, including collating articles from lawyers and reviewing them for publication.

Diversity, Equity & Inclusion: Essential to our success as a regional law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We are committed to a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences. We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved. Al Tamimi & Company is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability.

---

---

Jobs Details

THE ROLE One Nation is looking for an enthusiastic, hard-working warehouse staff member to take responsibility for managing, handling, transporting, sorting, and storing donated goods. You will support the charity’s Syria aid relief project and help ensure that warehouse processes run smoothly and that donations are received, packed, and dispatched in a professional, timely, and safe way. A secondary aspect of the role will also involve assisting the fundraising team in the High Wycombe office in developing and implementing fundraising campaigns. MAIN DUTIES

• Ensure efficient loading and unloading of donated goods into and out of the warehouse.
• Move stock within the storage unit, sorting and arranging it by category. Check suitability and store in a safe and accessible manner.
• Driving a van to collect donated goods from organisations.
• Receiving the delivery of goods in an organised and timely manner.
• Structuring donated goods into pallets and sacks ready to be loaded onto a shipment container.
• Liaising with freight companies to arrange timely delivery of shipment of containers.
• Arranging shipment container loading days and actively managing volunteers to load containers.
• Work with volunteers to arrange more donation points to further expand the container aid project.
• Maintain good working relationships with warehouse staff, ensuring that the charity's duties as a tenant at the warehouse facility are fulfilled.
• Keep stock control systems up to date and ensure inventories are accurate.
• Maintain standards of health and safety, hygiene, and security in the work environment.
• At all times maintain a high standard of housekeeping in the warehouse and its surroundings, including any storage areas.
• Ensuring clothes recycling banks are emptied when instructed and keeping areas in the vicinity and other banks clean and safe.
• Respond to and deal with customer communication by email and telephone.
• Work with the office fundraising team to develop fundraising ideas, campaigns, and strategies.
• Assist at community fundraising events.
• Process donations using the charity accounting software.
• Undertake other ad hoc duties commensurate with the role.

---

---

Jobs Details

Job Summary: We are seeking a dynamic Operations Manager to lead our team and manage daily operations at the Centre. The ideal candidate will possess a strong background in project and people management, with exceptional skills in handling customer service challenges and a readiness to engage with public speaking tasks. This role requires flexibility, the ability to work in challenging environments, and a dedication to continuous learning and development. Key Responsibilities: - Project Management: Utilize an advanced knowledge of project plans, action plans, and spreadsheets to effectively manage and streamline operations. - People Management: Lead, manage, and develop staff and volunteers, ensuring a high level of performance and engagement. - Customer Service: Serve as the first point of contact for individuals facing difficulties, ensuring a professional and empathetic approach. - Challenging Environment Management: Handle complex situations with professionalism and care, maintaining the Centre's standards in challenging environments. - Public Speaking: Represent the Centre in various forums, effectively communicating our goals and initiatives to the public. - Learning and Development: Show a commitment to personal growth and skill development to meet evolving job requirements. Additional pay:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

---

---

Jobs Details

Job Brief: As part of the Compliance team, you will need to be organised, able to time manage effectively and forward plan activity to ensure your workload is completed within service level agreements. With a keen eye for detail and the ability to understand compliance matters, nuances of regulations and produce quality work. You will have lots of autonomy to work independently but also as part of a friendly team, often working to deadlines. You will need to be able to assertively give feedback to team members at all levels. The compliance landscape is changing rapidly and so we are looking for someone with the drive to research, learn and apply regulations to a diverse client base. Job Description:

• Contribute to crafting and developing compliance policies and procedures.
• Maintain main systems and/or tools supporting key Compliance Management frameworks and programmes.
• Develop and deliver key Compliance-related Communications and Training (courses and materials).
• Update and maintain Compliance Team Registers and Records.
• Create Reports on a regular and ad-hoc basis.
• Provide general ad-hoc administrative support to the Compliance Team.
• Engaging with internal stakeholders/Compliance Managers to ensure timely completion of tasks.

---