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Office Assistant 2024-2025
Noor-Ul-Iman School is seeking highly qualified Office Assistant:...
Noor-Ul-Iman SchoolPosted 11-Oct-2024
Negotiable
Details
Hide DetailsAddress Line 1 | New Jersey, United States |
City | New Jersey |
Website | https://www.nuischool.org/explore/careers.cfm |
Closing Date | 31-Oct-2024 |
Interview/Start Date | No date provided | Gender | Any |
Salary | Per Annum OR Negotiable |
Language: | English |
Eligible to work in: | United States |
Work Time | Monday to Friday |
Pension Provision | no |
Confidential | no |
Accomodation Details : | |
Legal Check | no |
Jobs Details
- Receiving and making phone calls, typing, scheduling, documentation, etc.
- Data Collection and Analysis
- General Office Tasks
- Working within a Learning Management System
- Mandatory Proficiency in Microsoft Word, Excel, PowerPoint
- Ability to speak and write effectively in English
- Strong interpersonal skills; ability to work well with parents, teachers, students, and other office personnel
- School Office experience preferred
- Health insurance
- Monday to Friday
Exprerience Details
Responsibilities include but are not limited to: Receiving and making phone calls, typing, scheduling, documentation, etc. Data Collection and Analysis General Office Tasks Working within a Learning Management System Mandatory Proficiency in Microsoft Word, Excel, PowerPoint Ability to speak and write effectively in English Strong interpersonal skills; ability to work well with parents, teachers, students, and other office personnel School Office experience preferred
Remote ESOL Instructor
JOB SUMMARY: The ESOL Instructor at AAFSC works within our Readi...
Arab American Family Support CenterPosted 11-Oct-2024
£US$25+ (Hourly) Per Day
Details
Hide DetailsAddress Line 1 | Brooklyn, New York, United States Remote |
City | Brooklyn |
Website | https://aafscny.org/connect-with-us/employment-opportunities/ |
Closing Date | 31-Oct-2024 |
Interview/Start Date | No date provided |
Job Position: | Teacher |
Gender | Any |
Qualification | BA/BSc |
Salary | $ US25+ (Hourly) Per Day |
Language: | English |
Eligible to work in: | United States |
Pension Provision | no |
Confidential | no |
Accomodation Details : | |
Legal Check | no |
Jobs Details
JOB SUMMARY: The ESOL Instructor at AAFSC works within our Readiness Initiatives Program to provide limited English proficient adults with contextualized instruction that gives students the civic and English language skills to effectively participate in the English-speaking environment in which they live. The instructor fosters a classroom environment that offers participants the resources, opportunities and support needed to help them grow and achieve self-sufficiency. A successful person in this role is an experienced, creative, hard-working and dynamic ESOL instructor who has experience creating student-centered learning environments, using a communicative approach, and incorporating civic engagement, job readiness and technology in the classroom. A commitment to immigrant, refugee and low-income communities is essential for this role. DUTIES AND RESPONSIBILITIES:- Develop & write new lesson plans, or adapt existing lesson plans, to meet student needs and stated class objectives.
- Provide instruction and facilitate classroom activities in line with stated class objectives.
- Prepare students to take the Citizenship test and pass the interview.
- Build instructional activities around the four interdependent components of reading: alphabetics, fluency, vocabulary, and comprehension.
- Provide a variety of instructional deliveries including individualized instruction, small group instruction, and whole class instructions
- Facilitate learning with textbooks, workbooks, lectures, computer based educational programs, audio/visual aids, hands-on activities, and use of tutors.
- Assist students with the development of digital literacy skills and provide learning activities designed to enhance financial literacy skills.
- Maintain accurate student attendance records.
- Ensure all lessons and structured activities have clearly defined outcomes with measurable skill gains and/or learning goals for adult participants.
- Maintain active repository of curricula that is made accessible and available on organizational servers.
- In collaboration with Program Director and Associate Director, continuously evaluate and refine curricula and activity plans to ensure success for adult learners attending program.
- Ensure all paperwork and documentation is completed in a timely manner.
- Report any issues in the classroom (either with students or volunteers) immediately to the supervisor.
- Participate in internal and external meetings and trainings as assigned.
- Perform other duties assigned by Program Director.
- Bachelor’s degree required.
- Teaching certification (TESLA, TESOL, CELTA, etc.) required.
- BEST Plus certification required.
- Ability to teach both remote online classes and in-person classes.
- Experience with teaching beginner adult students, including Literacy Learners, required.
- Excellent writing and editing skills; strong verbal communication and interpersonal skills.
- Experience with teaching multi-levels in a single classroom.
- Flexible with an open enrollment schedule
- Openness to learning about the languages, cultures, and customs of the students to better serve them.
- Must complete 18 hours of professional development training each year.
- Experience in lesson planning, curriculum development, and implementation of structured programming for adult learners required.
- Open to learning more about cultural responsiveness, trauma-informed education, and language instruction.
- Proven ability to work independently and meet deadlines.
- Passion for AAFSC’s mission and vision.
- Job contingent on pre-employment background check and fingerprint clearance.
- U.S. Work Authorization required.
Exprerience Details
BACKGROUND AND POSITION REQUIREMENTS Bachelor’s degree required. Teaching certification (TESLA, TESOL, CELTA, etc.) required. BEST Plus certification required. Ability to teach both remote online classes and in-person classes. Experience with teaching beginner adult students, including Literacy Learners, required. Excellent writing and editing skills; strong verbal communication and interpersonal skills. Experience with teaching multi-levels in a single classroom. Flexible with an open enrollment schedule Openness to learning about the languages, cultures, and customs of the students to better serve them. Must complete 18 hours of professional development training each year. Experience in lesson planning, curriculum development, and implementation of structured programming for adult learners required. Open to learning more about cultural responsiveness, trauma-informed education, and language instruction. Proven ability to work independently and meet deadlines. Passion for AAFSC’s mission and vision. Job contingent on pre-employment background check and fingerprint clearance. U.S. Work Authorization required.
Accountant
Overview We are seeking a skilled Accountant to join our team. ...
Greensboro Islamic AcademyPosted 11-Oct-2024
Negotiable
Details
Hide DetailsAddress Line 1 | Greensboro, NC 27405 |
City | Greensboro |
Website | https://www.gianc.net/home/employment |
Closing Date | 31-Oct-2024 |
Interview/Start Date | No date provided | Gender | Any |
Salary | Per Annum OR Negotiable |
Language: | English |
Eligible to work in: | United States |
Work Time | Monday to Friday |
Pension Provision | no |
Confidential | no |
Accomodation Details : | |
Legal Check | no |
Jobs Details
- Paid sick time
- Paid time off
- Office
- Monday to Friday
- Greensboro, NC 27405: Relocate before starting work (Required)
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Clinical Counselor
Job Overview We are seeking a dedicated Clinical Counselor to join ...
Wafa House IncPosted 11-Oct-2024
£US$55-65k Per Annum
Details
Hide DetailsAddress Line 1 | Fair Lawn, NJ, USA |
City | NJ |
Website | https://www.wafahouse.org/join-the-team |
Closing Date | 31-Oct-2024 |
Interview/Start Date | No date provided | Gender | Any |
Salary | $ US55-65k Per Annum |
Language: | Arabic, English, Spanish, Urdu, |
Eligible to work in: | United States |
Pension Provision | no |
Confidential | no |
Accomodation Details : | |
Legal Check | no |
Jobs Details
Job Overview We are seeking a dedicated Clinical Counselor to join our team at Wafa House. This position offers FREE Supervision. The ideal candidate will have experience working with survivors, providing professional counseling services to individuals to support client’s mental well-being. They help clients manage and overcome mental and emotional issues, develop treatment plans, and work towards personal and therapeutic goals. This role requires a deep understanding of therapeutic techniques, excellent communication skills, and a compassionate and culturally sensitive approach to client care. About Wafa House Wafa House is a culturally specific nonprofit organization which specializes in serving the needs of survivors of domestic violence in the Arab, South Asian, and Muslim communities. Wafa House offers a range of services with a culturally sensitive approach including clinical mental health services, social services, and legal services. At Wafa House, our mission is to serve and strengthen individuals who need financial and emotional support and help them feel a sense of community. Duties and Responsibilities- Conduct initial intake assessment to assess clients’ needs and determine treatment plan
- Provide crisis intervention and psychotherapy to clients
- Monitor the progress through informational and detailed clinical progress notes
- Develop safety plans with danger assessment for victims of domestic violence
- Complete psycho-social assessments for clients
- Strategize for client’s well-being
- Implement psychoeducation within the respective area of presenting problem
- Assessing and diagnosing clients experiencing symptoms of psychological distress
- Working with clients to set goals and develop treatment plans for their presenting issue
- Perform other duties as assigned
- Show commitment to the organization’s values and principles
- Show commitment to the vision and the mission of Wafa House.
- LPC, LAC, LSW, LCSW, or MSW required
- Supervision included*
- Prior experience/training in a similar position
- Ability to perform accurate assessment of the client’s presenting problem
- Knowledge of standard documentation requirements for clinical casework
- Ability to intervene in domestic violence crisis situations, using sound professional judgment, ethical practice and common sense
- Ability to work effectively with diverse racial, ethnic and socioeconomic populations
- Proficiency in oral and written communication skills
- Required: Arabic, Spanish or Urdu language proficiency
- Demonstrated ability in delivering patient treatment across all platforms
- Telehealth/virtual
- Join our team and make a meaningful impact on the lives of individuals seeking mental health support. Apply now to be part of our compassionate and dedicated clinical counseling team.
- 401(k) matching
- Health insurance
- Paid time off
- 8 hour shift- monday through friday
- Arabic, Urdu, or Spanish (Required)
- Fair Lawn, NJ (Required)
- Fair Lawn, NJ: Relocate before starting work (Required)
Exprerience Details
Qualifications LPC, LAC, LSW, LCSW, or MSW required Supervision included* Prior experience/training in a similar position Ability to perform accurate assessment of the client’s presenting problem Knowledge of standard documentation requirements for clinical casework Ability to intervene in domestic violence crisis situations, using sound professional judgment, ethical practice and common sense Ability to work effectively with diverse racial, ethnic and socioeconomic populations Proficiency in oral and written communication skills Required: Arabic, Spanish or Urdu language proficiency Demonstrated ability in delivering patient treatment across all platforms Telehealth/virtual Join our team and make a meaningful impact on the lives of individuals seeking mental health support. Apply now to be part of our compassionate and dedicated clinical counseling team.
Palestinian Cultural Support Coordinator
IWA Australia is seeking a part-time Cultural Support Coordinator to j...
Islamic Women's Association of AustraliaPosted 11-Oct-2024
£A$405-438 Hourly Per Day
Details
Hide DetailsAddress Line 1 | Brisbane, Queensland, Australia |
City | Brisbane |
Website | https://iwaa.org.au/about-us/work-with-us/ |
Closing Date | 31-Oct-2024 |
Interview/Start Date | No date provided | Gender | Any |
Salary | $ A405-438 Hourly Per Day |
Language: | English |
Eligible to work in: | Australia |
Pension Provision | no |
Confidential | no |
Accomodation Details : | |
Legal Check | no |
Jobs Details
IWA Australia is seeking a part-time Cultural Support Coordinator to join our Community Development Team. This is a permanent part-time 30 hours per week position based in Logan. The successful candidate will be required to organise and execute events that support and enable stronger communities. This role involves working alongside IWA Australia staff, clients, community leaders, cultural organisation’s, and other stakeholders to support Australian Palestinian, Muslim and other communities including emerging communities that provide cultural activities community programs and events. The ideal candidate is passionate about community building, has a strong understanding of the cultural nuances of the communities we serve, and is skilled in event management. Client services responsibilities- Provision of culturally and linguistically considerate orientation information and development of life-skills to community groups.
- Facilitate access to mental health and community led services, promote peacebuilding initiatives, and overall social cohesion and strengthen community connections and wellbeing.
- Provide advice to IWA Australia staff and teams about the needs, priorities and experiences of communities, based on own lived experience and that of their community members.
- Review and provide feedback about services and programs designed by IWA Australia to ensure support is accessible, culturally appropriate, and informed by lived experience.
- Provide advice, based on lived experience, to other stakeholders that offer services to diverse communities.
- Proficient language skills (reading, writing, and speaking) in both English and Arabic (Palestinian background preferred)
- A valid Queensland Driver’s License.
- Demonstrated ability to represent IWA Australia professionally in various contexts.
- Sound and accurate knowledge of Australian culture and systems relevant to client settlement.
- A demonstrated commitment to working with all community members, regardless of cultural and religious affiliations, and a commitment to social justice and human rights.
- Excellent records management and general administration experience, along with proficiency in MS Office and advanced computer literacy.
- A cover letter addressing the Key Selection Criteria.
- A copy of your resume which includes two professional referees. We will only contact the referees once we have consulted with you.
Employer questions
Your application will include the following questions:- Which of the following statements best describes your right to work in Australia?
- Do you have a current Working With Children (WWC) Check?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have a current Australian driver's licence?
Exprerience Details
What qualifications and skills do I need? You should be comfortable working in a fast-paced environment and possess effective communication and interpersonal skills. In addition to having a confident and positive personality, you will have: Proficient language skills (reading, writing, and speaking) in both English and Arabic (Palestinian background preferred) A valid Queensland Driver’s License. Demonstrated ability to represent IWA Australia professionally in various contexts. Sound and accurate knowledge of Australian culture and systems relevant to client settlement. A demonstrated commitment to working with all community members, regardless of cultural and religious affiliations, and a commitment to social justice and human rights. Excellent records management and general administration experience, along with proficiency in MS Office and advanced computer literacy. The successful candidate will be required to have a valid driver’s license, pass a police check, and apply for a Working with Children Blue Card.
Islamic Finance Broker
The Role: We are looking to welcome a new Islamic finance broker to...
Sharia FinancePosted 11-Oct-2024
£A$78-104k Per Annum
Details
Hide DetailsAddress Line 1 | Adelaide, South Australia, Australia |
City | Adelaide |
Website | https://shariafinance.com.au/ |
Closing Date | 31-Oct-2024 |
Interview/Start Date | No date provided | Gender | Any |
Salary | $ A78-104k Per Annum |
Language: | |
Eligible to work in: | Australia |
Pension Provision | no |
Confidential | no |
Accomodation Details : | |
Legal Check | no |
Jobs Details
The Role: We are looking to welcome a new Islamic finance broker to our team and help them to enter the Islamic finance industry. Existing asset and mortgage brokers are encouraged to apply, however no finance experience required and full training provided. This role is for motivated, vibrant, outgoing, energetic people who are looking to move from conventional banking or start a new career in Islamic asset and home finance. About you: You will have a keen interest in Islamic finance and Islamic principles. Being fluent in two languages including English + another language is advantageous. Preferred languages include (but are not limited to) Arabic, Bengali, Malay, Pashto, Urdu, Uzbek. These will be look upon favourably but it is not a requirement. This role would be suitable for someone who has very strong communication skills, works well autonomously and in a team environment and is looking to start a new role in a unique and rewarding industry with full company support Daily Tasks- Preparing Home and Vehicle finance applications
- Liaising with Islamic lenders
- Building and managing your own portfolio of clients
- Attending conferences and workshops
- Answering inbound phone calls for vehicle finance
- Making out bound phone calls to prospective clients
- Conducting Home and Vehicle finance assessments
Employer questions
Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Do you have native or bilingual proficiency in any languages other than English? Do you have a Certificate IV in Finance & Mortgage Broking? Do you have a current Police Check (National Police Certificate) for employment?Employer questions
Your application will include the following questions:- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Finance Broker?
- Do you have native or bilingual proficiency in any languages other than English?
- Do you have a Certificate IV in Finance & Mortgage Broking?
- Do you have experience in a sales role?
Exprerience Details
Employer questions Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Do you have native or bilingual proficiency in any languages other than English? Do you have a Certificate IV in Finance & Mortgage Broking? Do you have a current Police Check (National Police Certificate) for employment? Employer questions Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Finance Broker? Do you have native or bilingual proficiency in any languages other than English? Do you have a Certificate IV in Finance & Mortgage Broking? Do you have experience in a sales role?
National Fundraising and Community Engagement Manager
THE ROLE UWT is recruiting a National Fundraising and Community Engag...
Ummah Welfare Trust (UWT)Posted 10-Oct-2024
From £35,000 - £40,000 Per Annum
Details
Hide DetailsAddress Line 1 | 578 – 600 St Helens Road Bolton, BL3 3SJ |
City | Bolton |
Website | https://uwt.org/about-us/vacancies-uwt/ |
Closing Date | 01-Dec-2024 |
Interview/Start Date | No date provided | Gender | Any |
Salary | £ From 35,000 - 40,000 Per Annum |
Language: | English |
Eligible to work in: | United Kingdom |
Pension Provision | no |
Confidential | no |
Accomodation Details : | |
Legal Check | no |
Jobs Details
THE ROLE UWT is recruiting a National Fundraising and Community Engagement Manager to coordinate its Fundraising and Community Engagement strategy and delivery. Based primarily at the head office, the post holder will facilitate the Fundraising and Media teams with creativity, imagination, excellent planning, organisation and management to maximise awareness of the organisation’s campaigns, and also drive new initiatives to ensure the long-term sustainability of charitable donations. OVERALL RESPONSIBILITIES • Develop, coordinate and implement the charity’s fundraising strategy in line with the following factors: - emerging spiritual and humanitarian demands of the Ummah; - the changing socio-economic, demographic, geographical, donating patterns and volunteering trends within our donor and volunteer communities; and - the organisation’s values and changing needs • Manage day to day activities of Fundraising and Media teams for an effective and efficient delivery of the charity’s campaigns, programmes and activities, and generate funds for the poor and needy; and • Ensure the key stakeholder relationships are developed and managed effectively to maximise donations • Support the COO to strategise and lead on related organisational development activities and projects, for the whole charity. • Manage the relevant budgets. • Ensuring the charity is complying with the relevant standards of the Fundraising Regulator’s guidance. STRATEGY • Lead the development, implementation and monitoring of the fundraising strategy and work plans, and systems to achieve income targets • Contribute to developing a short/long term strategy for the department in line with UWT’s strategy, policies and procedures. • Work with different departments of UWT and partners to ensure the alignment of UWT’s fundraising strategy and funds development strategy. • Maintain a market focus to ensure a good understanding of trends and forces to inform future fundraising strategies. FUNDRAISING • Work with the Fundraising and Media teams to devise and implement a communication and engagement plan as part of the Fundraising and community engagement strategy; • Support the Fundraising teams and media team to create a schedule of UWT community events, activities, promotional material distribution, and media campaigns to raise awareness of UWT, it’s programmes, campaigns and activities; • Support the Regional fundraising managers to develop and manage relationships with national and local Masajid, community organisations, businesses and key individuals; • Facilitate in conjunction with the Regional Fundraising Managers and Media Manager to oversee the quality and quantity of feedback material for project sponsors and donors. • Ensure that the Regional Fundraising managers maintain and build on existing relationships with regular funders and donors; • Coordinate the generation and diversification of funding streams including major donors, legacies, regular giving and social media campaigns; • Ensure that the Regional Fundraising managers deliver their assigned fundraising projects by working across regions and departments as appropriate; • Monitor and evaluate national financial targets and expenditure for regional areas, reporting progress regularly, identifying any potential shortfalls and necessary remedial actions; and • Work with the Regional Fundraising managers and teams to drive continuous improvement of UWT’s existing fundraising operations, processes and systems. • Work with the Media team to develop and maintain website content. • Implement a social media strategy that is integrated with wider team projects and ensure consistent messaging is shared across all platforms. BUDGET RESPONSIBILITIES • Prepare fundraising department budget, ensuring strategical use of funds to generate more income. • Assist the COO with the development of annual budgets for the department in consultation with other budget holders. • Review budgets periodically to ensure the most efficient use of funds. VOLUNTEERING • Work with the Fundraising and Media teams to devise a volunteering plan as part of the Fundraising and Community Engagement Strategy; • Support the Regional Fundraising teams to retain and expand on our current volunteer groups and communities; • Effectively address the issues affecting our current volunteers across the country; • Research the demands from the potential new generation of volunteers to understand the obstacles and opportunities to volunteering with UWT; and • Ensure the development and motivation opportunities are available to volunteers that proactively support the charity’s fundraising and related campaigns.Exprerience Details
PERSON SPECIFICATION CATEGORY CRITERIA REQUIREMENT Qualifications Educated to minimum A level or equivalent qualification Essential Islamic Studies graduate Desirable Experience Experience of managing a fundraising team and volunteers Essential Experience of working in a charitable fundraising environment Essential Experience of travelling to affected areas and capturing the situations Essential Experience of business development and management Desirable Considerable experience of coordinating remote teams Desirable Experience in developing team strategies and plans Essential People management experience Essential Experience in managing budgets Essential Skills / Abilities Strong leadership and team management skills Essential Ability to develop strong working relationships internally and with people from other organisations Essential Ability to motivate and enthuse staff, volunteers and external supporters Essential Accomplished at preparing clear written and verbal reports and public speaking Essential Skilled in handling a busy workload, meeting deadlines and managing conflicting priorities Essential Flexible and adaptable approach to work demands across the whole organisation Essential Competent user of Microsoft Office applications (Word, Excel, Access) Essential Knowledge and understanding Demonstrable knowledge and experience of the humanitarian and non-profit sector policy Essential Broad understanding of fundraising techniques and the specific value, role and techniques utilised within community fundraising activity Essential Understand the diversity, social and cultural nuances within local Muslim communities and how this impacts community engagement, volunteering, fundraising and the organisation Desirable Other Personal conduct and delivery of work should comply with the values and culture of Ummah Welfare Trust Essential Flexibility in work hours and at times, location of work, in order to accommodate priorities, events, functions and work activity. The role may involve travel throughout the UK and abroad Essential Hold a valid UK driving license and have full access to your own car. Essential
Customer Services Manager – Bolton Head Office
THE ROLE UWT is looking for a skilled and experienced Customer Servic...
Ummah Welfare Trust (UWT)Posted 10-Oct-2024
From £30,000 Per Annum
Details
Hide DetailsAddress Line 1 | 578 – 600 St Helens Road Bolton, BL3 3SJ |
City | Bolton |
Website | https://uwt.org/about-us/vacancies-uwt/ |
Closing Date | 17-Nov-2024 |
Interview/Start Date | No date provided | Gender | Any |
Salary | £ From 30,000 Per Annum |
Language: | English |
Eligible to work in: | United Kingdom |
Work Time | Monday to Friday |
Hours Per Week | 40 Hours |
Pension Provision | no |
Confidential | no |
Accomodation Details : | |
Legal Check | no |
Jobs Details
THE ROLE UWT is looking for a skilled and experienced Customer Services Manager to lead the charity’s Customer Services Department. The post holder will be donor focussed, strive for customer service excellence and will promote this throughout the Customer Services Department. OVERALL RESPONSIBILITIES The post holder will report to the COO and will work in close coordination with PR/Fundraising and Donor Feedback departments to deliver the following: • Provide evidence-based proposals to implement targeted changes and improvements to the Department, and develop innovative ways to serve our donors, visitors, customers, and members of the public and; • Work with other UWT departments to grow our donor base; • Create operational plans to guide and optimise the Department’s service delivery, efficiency and effectiveness; • Supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness; and • Ultimately improve the UWT donor and customer journey and increase satisfaction. SERVICE PLANNING, DEVELOPMENT & IMPROVEMENT • Utilize relevant service data/statistics to develop an evidence based operational plan with clear objectives & KPIs; • Plan resources (i.e. people, technology, equipment etc.) to increase efficiency and effectiveness in the delivery of the operational plan and to achieve qualitative and quantitative targets; • Plan budgets and track expenses for the Department; • Evaluate performance against Departmental KPIs proposing remedial action where required; • Monitor and report the delivery of the Department’s KPIs to the COO; • Create service systems, processes, policies and procedures; • Stay abreast of sector wide developments and innovations, and implement the appropriate best practice to drive continuous improvement; and • Maintain an orderly workflow according to Departmental priorities. CUSTOMER SERVICE • Lead on resolving donor and customer issues, and follow problems through to a satisfactory conclusion; • Maintain up-to-date records of donor discussions (i.e. queries / complaints / suggestions, the departments resulting actions and the outcomes); • Create a system of donor consultation, feedback and satisfaction surveys; • Identify, collate and analyse key Departmental service data and statistics (i.e. donor satisfaction, complaints, total calls, missed calls, resolved queries, failed donations etc.); • Use the information from the above sources to propose changes and improvements to the Customer Services Department and any other UWT services/activities; and • Introduce initiatives to improve the donor and customer experience, create engaged donors and facilitate targeted and organic growth. STAFF MANAGEMENT • Work with the HR department to recruit, coach, train and develop customer service staff; • Manage the team to ensure that staffing levels, working hours and individual responsibilities are; organised to achieve the Department’s KPIs, flexible to respond to unexpected demands (i.e. emergency appeals, unplanned absences etc.), and that the Department’s services and activities are delivered in a timely manner, to a high standard; • Establish clear and consistent communication with and between team members to ensure that the team are fully aware and prepared for set and revised Departmental priorities, processes, systems, and routines; • Embed effective performance management with all team members through appraisal and supervision to set individual targets, and to monitor and review the progress against these targets; • Encourage continuous professional development through training, coaching and mentoring to improve staff capability and nurture exceptional and high performance from individuals and the team; • Establish a positive team ethos and environment where staff excel through mutual encouragement, empowerment and support; and • All other duties that are commensurate to the post.Exprerience Details
PERSON SPECIFICATION CATEGORY CRITERIA REQUIREMENT Qualifications Qualified to A level standard or equivalent (i.e. BTEC, NVQ etc.) Essential Graduate in a relevant discipline (i.e. Business Administration etc.) Desirable Experience Proven working experience as a Customer Service Manager or Call Centre Manager Essential Building, leading and motivating teams to achieve challenging targets in a fast-paced work environment especially during busy periods Essential Experience of change management Desirable Knowledge Excellent performance management methods and techniques for teams and individuals Essential Creating and implementing operational plans Essential Customer service metrics and performance evaluation Essential Creating and managing budgets Essential Reporting operational and financial performance to senior stakeholders Essential Working knowledge of customer service and call centre technology, software, databases and tools Desirable Awareness of industry’s latest technology trends and applications Desirable Skills Excellent client-facing customer service and communication skills Essential Dealing with customer queries, complaints and suggestions in person, telephone and in writing to a satisfactory conclusion Essential Excellent organisation skills, ability to prioritise work and multi-task Essential Results driven with a practical approach to problem-solving Essential Positive, patient and reliable Essential Proficient in MS Office Essential Basic grasp of some of the following community languages: Urdu, Bengali, Gujarati, Arabic Desirable Other Personal conduct and delivery of work should comply with the values and culture of Ummah Welfare Trust Essential Occasionally adapt working times to meet the requirements of the organisation Essential Hold a valid UK driving license Desirable Residing in Bolton Desirable
Executive Assistant
THE ROLE Based at its head office, UWT are looking to appoint an Exec...
Ummah Welfare TrustPosted 10-Oct-2024
£38K to £45K Per Annum
Details
Hide DetailsAddress Line 1 | 578 – 600 St Helens Road Bolton, BL3 3SJ |
City | Bolton |
Website | https://uwt.org/about-us/vacancies-uwt/ |
Closing Date | 01-Dec-2024 |
Interview/Start Date | No date provided | Gender | Any |
Salary | £ 38K to 45K Per Annum |
Language: | English |
Eligible to work in: | United Kingdom |
Hours Per Week | 40 Hours |
Pension Provision | no |
Confidential | no |
Accomodation Details : | |
Legal Check | no |
Jobs Details
THE ROLE Based at its head office, UWT are looking to appoint an Executive Assistant to provide high level support to the Chairperson and board of trustees including full governance and administrative service. Ensuring that effective planning and administrative systems are in place and are maintained efficiently and effectively. The successful candidate will provide comprehensive advice and support to the Chairperson, contributing to the smooth functioning of executive-level operations. This role offers an exciting opportunity to gain exposure to various aspects of business management and leadership. Main Duties Governance and Management 1. Work with the chairperson to ensure the smooth running of UWT’s governance, driving continuous development and improvement, ensuring it continues to meet the needs of the organisation in a fast-changing external environment. 2. To develop and manage the processes of supporting the chairperson and the board of trustees, ensuring a high level of assistance through the chairperson, paying particular attention to UWT’s mission, values and constitutional requirements. 3. To act as first point of contact for the chairperson and provide advice and support to the chairperson to fulfil their role, including the servicing of trustee meetings and establishing appropriate training and development opportunities for the trustees. 4. To lead governance and charity secretarial functions, ensuring that work is conducted in accordance with agreed processes and legal timescales. 5. Working closely with HR and Compliance, monitor and where required review policies and resources as directed by the chairperson ensuring appropriate compliance with relevant legislation, advising on best practice, keeping abreast of charity sector, legislative and other developments and liaising with the chairperson to provide regular updates and briefings to the board and staff. 6. Working closely with the head of compliance, support the chairperson on the management of the organisation’s approach to risk management, monitoring and reporting on organisational risks. 7. To work in partnership with the Chief Operating Officer to ensure decision making is effectively delegated from the chairperson and Board of Trustees throughout the organisation’s management structure. 8. As directed by the chairperson, work with the programmes, finance and other relevant managers to analyse and interpret complex performance data. 9. Maintain and manage the schedule of all regulatory filings and communications, including with the charity commission and companies house and other regulatory bodies, and to work closely with the compliance department on regulatory and compliance matters. 10. Keep abreast of internal and external developments and advise the chairperson accordingly, preparing corporate document as directed by the chairperson. 11. Working closely with the COO to ensure maintaining of a central register of all approved organisational policies and procedures, and to monitor the rolling schedule of required updates and re-approvals. Executive Support and Administrative Functions 12. Assist the Chairman in managing schedules, appointments, and communications. 13. Handle email correspondence and prioritise tasks to ensure timely responses. 14. Prioritise inquiries and requests while troubleshooting potential conflicts with little guidance. 15. Manage and maintain executive calendars, ensuring accurate and up-to-date scheduling. 16. Coordinate travel arrangements, accommodations, and itineraries for the Chairman. 17. Prepare and submit expense reports, tracking receipts and reimbursements. Other Duties 18. Maintain an appropriate level of confidentiality at all times. 19. Attend supervision and appraisal process, meetings, training, and other events as required. 20. Adhere to relevant legal and statutory requirements including the Data Protection Act (ensuring an appropriate level of confidentiality at all times), Health and Safety at Work Act (ensuring H&S of own and others at all times) and any other relevant/charity law. 21. Attend and contribute to UWT staff training and any other training identified as appropriate for the post. 22. Occasionally travel abroad and/or work unsociable hours, which may require the need for an overnight stay, evening and weekend work. 23. Ensure that all responsibilities and activities within their post are consistent with the terms and spirit of UWT’s mission, vision, values, policies and procedures. 24. Be prepared to work flexibly according to business need 25. Have flexibility in undertaking the role and undertake other duties that may be necessary, from time to time.Exprerience Details
PERSON SPECIFICATION This post is subject to a Disclosure and Barring Service (DBS) check. The closing date for applications is 01/12/2024, although the position may close sooner if the right candidate is found. To apply for this role, please email your CV and Covering Letter to vacancies@uwt.org Please ensure that you address how you satisfy each of the criteria in the person specification in your covering letter. For more information or discussion about the role please contact: 01204 661049 CATEGORY CRITERIA REQUIREMENT Qualifications Educated to a degree or equivalent Essential High proficiency in verbal and written communication Essential Qualified or trained in any of the following: business administration, human resources, health & safety, facilities management Desirable Islamic Studies graduate Desirable Experience Experience of implementing strategic and operational plans, and of using strategic plans to set business and operational objectives Essential Demonstrable experience of administrative support at executive level Essential Experience of managing meeting including formal minute taking Essential Experience of providing governance support Essential Experienced in working with people at all levels in an organisation Essential Experience of line management of staff Essential Portfolio-programme-project management experience Desirable Experience of financial management (budgets, cashflows etc.) Desirable Skills / Abilities Exceptional organisational and diary management skills Essential High levels of flexibility and adaptability Essential Flawless communication and presentation skills, both written and verbal Essential Excellent telephone manner Essential The ability to multitask and prioritise an everchanging workload Essential The ability to work under pressure and reach deadlines Essential Problem-solving and decision-making skills Essential The ability to work autonomously Essential The ability to determine which emails, reports, telephone calls etc need to reach the line manager and which do not Essential Strong business and commercial acumen Essential The ability to communicate with and present to senior management and trustees Essential The ability to build relationships at all levels across the business and with external contacts Essential Drafting, writing and research skills Essential Experience using the full Microsoft Office suite Essential Knowledge and understanding Good understanding of general secretariat, office administration and premises maintenance Essential Able to demonstrate that you are familiar with the legal responsibilities of a Company Secretary Essential Able to demonstrate and apply knowledge and understanding of legislation affecting charities, companies and workplaces, including charity and company law, employment law, data protection legislation and equalities legislation Desirable Demonstrable knowledge and experience of the charity sector Desirable Other Personal conduct and delivery of work should comply with the values and culture of Ummah Welfare Trust Essential The ability to adapt working hours to meet the requirements of the organisation. Essential
Senior Videographer & Editor
We are looking for a passionate Senior Videographer & Video Editor...
Action For Humanity (AFH)Posted 10-Oct-2024
£32-36k Per Annum
Details
Hide DetailsAddress Line 1 | Manchester |
City | Manchester |
Website | https://actionforhumanity.org/careers/ |
Closing Date | 31-Oct-2024 |
Interview/Start Date | No date provided | Gender | Any |
Qualification | BA/BSc |
Salary | £ 32-36k Per Annum |
Language: | Arabic, English, Urdu, |
Eligible to work in: | United Kingdom |
Pension Provision | no |
Confidential | no |
Accomodation Details : | |
Legal Check | no |