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The Head of Primary is a significant leadership position in the College which complements and supports the spiritual, pastoral, academic and leadership roles essential to the achievement of the College Mission. As a member of the senior leadership team, the Head of Primary is responsible to provide learning environments that are engaging and challenging to students, so that they develop a strong desire to achieve their personal best. 1. KEY RELATIONSHIPS The Head of Primary leads and manages the Primary School in consultation with the Principal and Deputy Principal. 2. KEY SELECTION CRITERIA • Solid knowledge of, and proven skills in, curriculum development, assessment and reporting, pastoral care and operations. • A strong understanding of current educational practice as it relates to student learning and pastoral care. • Exhibited effective leadership in implementing Islamic Pedagogy initiatives focused on grounding Islamic educational principles into Primary School. • Demonstrated skill in identifying and implementing significant improvement and change. • Contribution to the development of authentic faith in collaboration with Illumination (Faith Islamic department) leadership. • Highly developed leadership and management skills. • Demonstrated ability to work in a team environment and build a cohesive and effective team. • Demonstrated ability in mentoring, coaching and developing appropriate professional learning opportunities for staff. • Highly developed decision-making skills and a demonstrated ability to think strategically, creatively, analytically, and problem-solve. • Outstanding interpersonal and communication skills, with demonstrated ability to build rapport and interact effectively at all levels of the College. • Strong ability and experience in classroom teaching. 3. MAIN RESPONSIBILITIES The responsibilities for the Head of Primary role are available at the website www.playfordcollege.sa.edu.au 3.1 STUDENT ACADEMIC AND PASTORAL RESPONSIBILITIES • Ensure that Primary School staff and students have appropriate opportunities to celebrate, reflect upon and put into action beliefs, values and practices including supporting Prayer. Wisdom Through Faith & Knowledge 24 Durrington Road | ELIZABETH, SA 5112 p 8252 3044 | e: admin@playfordcollege.sa.edu.au | www.playfordcollege.sa.edu.au • Foster a caring environment for students, while maintaining high standards of behaviour and presentation to ensure the highest level of pastoral care. • Monitor the general behaviour, demeanour and uniform compliance of all students to ensure that high standards are being maintained. • Orientate all new students in the primary School and oversee their overall welfare. • Support the Principal/Deputy Principal with the enrolment process, including interviews, testing, school tours and orientation/trial days. • Oversee the Primary School Student Leader selection process. Including but not limited to School Captains, House Captains and Custodians (Faith). Ensure that these groups meet regularly and create opportunities for student agency. • Oversee appropriate behaviour management strategies and documentation for primary students in conjunction with teaching staff, Inclusive Education Coordinator, College Counsellor and Principal/Deputy Principal. • Implement the Behaviour Education Plan for students in keeping with the policies and codes of the College and make recommendations to the College Leadership Team regarding discipline of students including suspension or expulsion of students where it is judged in the best interests of the student and the College. • Analyse and report on all standardised testing – not just NAPLAN. This analysis will direct current and future teaching strategies. • Lead the planning and implementation of primary policies, curriculum, programs and pedagogy, to allow each student to achieve his/her full academic potential, particularly in the areas of Literacy and Numeracy. • Coordinate regular meetings with Primary Positions of Additional Responsibility to discuss development of key areas, accountabilities and potential areas of staff and student development. • Promote and support the range of co-curricular activities for primary school students including sport, academic and camps. • Mentor, model and support contemporary practice in teaching and education within the Primary School. • Ensure that the learning environment of each classroom is one which is characterised by warmth and supportiveness and reflects good manners, respect for the opinion of others and a purposeful and productive atmosphere. • Ensure that the Primary School has in place best practice effective teaching and learning programs that provide for a seamless transition through the different stages of schooling. • Ensure the on-going development and co-ordination of the primary curriculum, teaching programs and assessment programs. • Encourage the development of programs to extend gifted and talented students. Monitor the use of a wide variety of assessment instruments which cater for the full range of measurement of students’ abilities. • Oversee achievement levels, attributes and comments on students’ reports and the management of these processes in the Primary School. • Develop a culture of celebration through age and culturally appropriate assemblies and encouragement of teaching practice that promotes student agency, a basis of project and inquiry-based learning, personalisation and incorporates student Wisdom Through Faith & Knowledge 24 Durrington Road | ELIZABETH, SA 5112 p 8252 3044 | e: admin@playfordcollege.sa.edu.au | www.playfordcollege.sa.edu.au interest. 3.2 PARENT AND COMMUNITY RESPONSIBILITIES • Work in partnership and regularly communicate with parents, to ensure parental understanding of, and support for, the College’s mission and ethos. • Work closely with the College Leadership Team to promote the College and engage Primary School students and staff, in the broader community, to ensure full enrolment of students. • Ensure that the academic and general progress of all students is being regularly monitored and assessed and resulting data is being communicated accurately and regularly to parents. • Provide for regular communication, both formally and informally, with parents and other College stakeholders and interested parties. • Provide regular guidance to parents on changes in curriculum, assessment, and reporting. • Represent the Primary School in appropriate community and professional forums and networks, to ensure that the Primary School and wider College maintains a high public profile. • Organise functions that involve parents and other members of the Primary community, e.g., Open Days, Parent Information Nights, Parent-Teacher Interviews etc. • Liaise with the Property and Service Manager and other staff to ensure that there is regular reporting of Primary School events, including articles in the College Newsletter. • Assist the Principal and Deputy Principal with prospective parents during visits and enrolment interviews to the Primary School. • Promote the growth of enrolments within the College. 3.3 STAFF AND ADMINISTRATION RESPONSIBILITIES • Lead, engage, support, and inspire Primary School staff, students and parents to accomplish the College’s mission. • Identify and source professional development opportunities for Primary School staff, to maintain an ongoing climate of continuing professional learning and the capacity for staff to meet future educational challenges. • Facilitate/Support processes of staff professional development plans including incorporation of College wide goals, strategies within Year levels and subjects and personal development goals. Teacher observation and feedback will be part of this process. • Support relevant Primary staff in their transition from provisional to full registration. including reviewing of professional portfolios, observations and ratification of Teaching Registration Board requirements. • Provide effective direction and guidance in all matters of curriculum, assessment and reporting relevant to the specific stages of development in the Primary School. Wisdom Through Faith & Knowledge 24 Durrington Road | ELIZABETH, SA 5112 p 8252 3044 | e: admin@playfordcollege.sa.edu.au | www.playfordcollege.sa.edu.au Review in accordance with Australian Curriculum, Map of Learning, needs of the College students and whole school Islamic Pedagogy. • Keep abreast of educational developments and make recommendations to the College Leadership Team. • Regularly evaluate the effectiveness of the Primary School programs. • Ensure that key data on Compass including well-being, base assessment data, excursion planning and attendance is up to date. • Ensure that teachers are creating and delivering programs of work that will optimise student involvement, student success and the utilisation and review of a variety of resources. • Ensure that all aspects of the curriculum provision are adequately resourced and consistently reviewed. • Liaise with the Head of Secondary to create an interface to share information about students and to optimise the Year 6/7 transition process. • Active participation in committees within the College including Leadership, POARS, OHS • Liaise with staff to ensure that consistent policies operate in relation to risk management and duty of care. • Liaise with the Property and Service Manager to ensure that facilities are well maintained, and that the Primary School is always well presented to the community. • Manage, with the Principal and Deputy Principal, the recruitment and selection of teaching, teaching support and administrative staff and ensure their orientation and induction to the Primary School. This includes consulting re timetabling and class allocation with teachers and students. • Provide encouragement, support and on-going performance management of all Primary School staff and assist with the formal Staff Appraisal. • Work with Positions of Additional Responsibility in Primary to provide overall planning, organisation and management of all Primary School programs, activities, and events in a collaborative manner, ensuring good communication and a positive working environment. • Ensure Primary School staff are represented on various committees, as required, manage budgets for the Primary School, working with the Co-ordinator of Inclusive Education to make submissions for Special Needs funding. • Assist the Principal and Deputy Principal and Business Manager to identify resources required by the Primary School. • Liaise with the Property and Services Manager regarding the maintenance of buildings, grounds and learning spaces. • Oversee the Inclusive Education Program, and the Gifted and Talented Program in the Primary School. • Work with the Deputy Principal to create the Specialist Teacher timetable. Monitor the day-to-day operation of the timetable to maintain optimum efficiencies, in relation to the allocation of SSOs • Ensure appropriate rosters and systems are in place so that there is adequate staff supervision of students and facilities. Wisdom Through Faith & Knowledge 24 Durrington Road | ELIZABETH, SA 5112 p 8252 3044 | e: admin@playfordcollege.sa.edu.au | www.playfordcollege.sa.edu.au • Respond to all staff issues in a manner that is both professional and in keeping with the College’s philosophy, including pastoral care for staff needs and managing staff conflict. • Provide recommendations to the Principal in the selection of all teaching and non- teaching staff for vacant positions in the Primary School. • Monitor the performance of all teaching and non-teaching staff in the Primary School and provide regular feedback and, where necessary, in consultation with the Deputy Principal, take subsequent action in relation to this. • Produce a Daily Bulletin for all staff incorporating events, staffing changes and celebrations and key times. • Liaise with Daily Organiser re allocation of relief staff including personally covering classes. 4. GENERAL COMMENTS • Other duties, including teaching component, are as required and negotiated with the Principal and Deputy Principal. • There is an expectation that additional study of a Graduate Certificates in Islamic Pedagogy via UniSA Centre for Islamic Thought and Education will be completed during the tenure period. • The Head of Primary is a three-year contract with remuneration based on qualifications and experience, underpinned by a permanent teaching position. Salary: Remuneration will be based upon the successful applicant’s level of experience as specified in the current Playford College Salaries and Conditions.

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Jobs Details

Position: Primary School Teachers School Locations:

• 724 Blunder Rd, Durack, QLD 4077
• 506 Chambers Flat Road, Logan Reserve, 4133
• 19 Chisholm Road, Carrara, 4211

  Employment Type: Full Time Salary: AUD 80,000 – 105,000 Advertisement Posting Date: 06 Aug 2024 The Role: We are seeking dedicated Primary School Teachers who specialise in Special Needs education to join our team. The successful candidates will be instrumental in delivering a curriculum tailored to special needs students and ensuring an inclusive, effective learning environment. Required Qualifications and Experience:

• Current registration with the Teachers Registration Authority (QCT), or ability to attain.
• A relevant recognised education degree.
• Up-to-date knowledge of effective pedagogy.
• A responsive classroom management approach.
• Eagerness to work in collaboration with colleagues, students, and parents/carers in a professional learning community.
• Skill in using ICT to creatively enhance learning environments.
• A strong passion and enthusiasm for enriching children’s learning.

Responsibilities:

• Plan and implement a responsive primary curriculum.
• Manage classroom routines and procedures.
• Instruct and differentiate teaching for Special Needs students.
• Report student progress to parents and stakeholders.
• Differentiate curriculum to meet diverse learning needs.
• Facilitate and support faith-based lessons.
• Attend required meetings.

How to Apply: Interested candidates should email their applications to recruitment@aiic.qld.edu.au Application Procedure: Applications should include a cover letter specifying the role applied for, CV, a statement of suitability, and the names and contact details of at least three professional referees. Applications will remain valid for 12 months post the closing date and may be considered for future vacancies from the order of merit. Visa Sponsorship: Available ONLY for domestic onshore applicants. Non-Australian residents must include:

• Confirmation of current visa (VEVO check).
• Copy of passport identification page.
• Confirmation of current visa for all dependent family members.
• QCT registration if applicable.

For further information, please feel free to contact our recruitment team at recruitment@aiic.qld.edu.au.

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Jobs Details

We are seeking passionate educators for the following positions:

• English Teacher
• Health and Physical Education Teacher
• Accounting Teacher
• Learning Support Teacher
• Physics Teacher
• Digital/Design Technologies Teacher
• Mathematics Teacher
• Science Teacher
• Humanities and Social Sciences Teacher
• Arabic Languages Teacher
• ICT Teacher

Required Qualifications and Skills:

• Current registration with the Queensland College of Teachers
• Relevant recognised teaching degree
• Knowledge of effective pedagogy
• Responsive classroom management skills
• Ability to work collaboratively in a professional learning community
• Skilled in using ICT to enhance learning
• Passion for enriching children’s learning

Responsibilities:

• Implement and plan an engaging curriculum
• Manage classroom routines
• Assess and report on student progress
• Adapt teaching to meet diverse learning needs
• Support faith-based lessons
• Participate in staff meetings and professional development

How to Apply: Interested candidates should email their applications to recruitment@aiic.qld.edu.au including:

• Cover letter (specifying the position applied for)
• Curriculum vitae
• Statement of suitability
• Contact details for at least three professional referees

Applications will remain valid for 12 months post the closing date. Potential future vacancies may be filled from this pool of applicants. Additional Requirements for Non-Australian Residents:

• Confirmation of current visa status (VEVO system)
• English language proficiency results (if residing overseas)
• Copies of passport identification pages for the applicant and all dependents

Contact Information: Questions can be directed to Deputy Principal, Raihana Ferdous at raihana.ferdous@aiic.qld.edu.au. Applicants shortlisted for interviews will be contacted via email and telephone.

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Jobs Details

Head of Shared Servies The Head of Shared Servies is responsible for ensuring the smooth running of the School calendar.  The primary objective of the role is to coordinate the planning and delivery of facilities, maintenance, IT, catering, and event presentation, operational strategic planning, resource allocation and logistics thus delivering processes that enhance the reputation of the school. We are currently seeking a Permanent full-time position to commence as soon as possible. Flexible work arrangements will be considered. To be successful you will possess:

• Strong organisational skills with the ability to see the ‘Big Picture’
• Exceptional communication skills both written and verbal,
• Proven interpersonal skills and experience in developing and maintaining cooperative partnerships within the organisation
• Skilled in negotiating conflicting interests to ensure a positive outcome
• Experience working within a team and independently, and have a can-do attitude.
• Proven critical thinking and problem-solving skills
• Well-developed time management and organisational skills with the ability to work proactively, autonomously, and successfully deliver to deadlines especially when under pressure
• Advanced levels of computer literacy and Microsoft Office 365 applications (SharePoint, OneDrive, OneNote, Teams, Word, Excel, PowerPoint, Outlook etc) and the use of Trumba would be advantageous
• Attention to detail.
• A current First Aid and CPR Certificate.
• A valid Working with Children clearance.

Australian International Islamic College offers a supportive staff environment that fosters personal and professional growth. The position attracts a generous remuneration package and working conditions. Interested applicants are invited to obtain a proposed job descriptions or any additional information about the College and this position by contacting the Business Manager via phone 33721400 or by email: intaz.hussen@aiic.qld.edu.au. Applications for this position close on 10th of December HOW TO APPLY: Through SEEK with:

• Resume with 2 referee contacts of direct line managers
• a cover letter (addressing the above key responsibilities),

Due to the urgency of the positions AIIC reserves the right to appoint a candidate prior to the closing date of the advert. Applications will be reviewed upon receipt and accepted until the positions are filled. Full job description to be provided upon successful recruitment. Where a subsequent or recurring vacancy arises, either from the same campus/location or different campus/location from the advertised position, the vacancy may be filled from the order of merit used to fill the original position. Applications will remain current for up to 12 months after the closing date.   This College community promotes the safety, wellbeing and inclusion of all children.

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Job description

About Iqra Islamic School: Iqra Islamic School is a vibrant educational institution that provides a well-rounded academic and moral education to students from Kindergarten through Grade 10. Our dedicated staff fosters an inclusive, supportive, and inspiring environment that encourages both academic and personal growth. Position Overview: We are seeking a dedicated and knowledgeable Quran Teacher to join our team for an evening position from 3 PM to 5 PM. In this role, you’ll guide students in learning Quranic recitation, memorization, and understanding, fostering a strong connection to the Quran. We’re looking for someone who is passionate about teaching, patient, and skilled at making Quranic studies engaging and accessible for students of varying levels. Expected Start Time: This position is available for an immediate start. As long as this job post is active, the position remains open—so feel free to apply whenever you’re ready to make a meaningful impact at Iqra Islamic School! Valued Experience: We deeply appreciate the knowledge and perspective that experienced educators bring to our school community. While we welcome applications from teachers at all stages of their careers, individuals with previous classroom experience will be highly valued in this role. Benefits: • Competitive pay and benefits package. • Health insurance. • Commute allowance and transportation benefits. • Growth opportunity as the school undergoes expansion over the next 5 years. • Professional development opportunities. • Supportive and collaborative work environment. • Opportunity to make a meaningful impact on students’ lives. Qualifications: • Permanent Manitoba Teacher Certification is required; • Bachelor of Education Degree is required. • Employment subject to clear Criminal Record (with vulnerable sector search) and Child Abuse Registry checks. Key Responsibilities: • Plan and deliver engaging lessons that align with the curriculum and meet the diverse needs of students. • Foster a positive, inclusive, and respectful classroom environment that promotes student learning and well-being. • Assess and monitor student progress, providing timely and constructive feedback to students and parents. • Collaborate with colleagues to develop and implement effective teaching strategies and materials. • Participate in school events, including the Science and Islamic Studies excursion to Alberta. • Communicate effectively with parents, colleagues, and school administration to support student learning and development. • Maintain accurate records of student attendance, grades, and other required documentation. How to Apply: Interested candidates are invited to submit their resume, cover letter, and references through Indeed. A response will be given within the next business day. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Job Types: Part-time, Permanent Pay: $18.00-$20.00 per hour Expected hours: 8 – 10 per week Benefits: • Commuter benefits • Dental care • Extended health care • Flexible schedule • On-site parking • Paid time off Flexible language requirement: • French not required Schedule: • Monday to Friday Experience: • teaching: 1 year (preferred)

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Job description

Description: Position Title: Supply Teacher - Islamic Studies, French, Arabic - Full-time / Occasional Reports to: Principal Mission, Vision, and Goals of Marifah School: Marifah School is dedicated to providing a holistic and inclusive learning environment that seamlessly integrates Islamic values into academic excellence. Our vision is to nurture compassionate, knowledgeable, and morally grounded individuals who contribute positively to society. Our goals include academic proficiency, Islamic values integration, student well-being, cultural diversity celebration, community engagement, and continuous improvement. Teacher Responsibilities: • Islamic Studies Instruction: • Develop and deliver engaging Islamic Studies lessons aligned with Islamic principles. • Foster a deep understanding and appreciation of Islamic values and ethics. • French Language Instruction: • Plan and implement French language lessons that align with curriculum standards. • Promote language proficiency through immersive and interactive teaching methods. • Arabic Language Instruction: • Provide instruction in the Arabic language, incorporating language skills, grammar, and cultural aspects. • Utilize effective strategies to make learning Arabic engaging and accessible for students. • Curriculum Development: • Contribute to the development and refinement of curriculum materials for Islamic Studies, French, and Arabic. • Collaborate with colleagues to integrate cross-disciplinary themes where applicable. • Student Assessment and Feedback: • Assess student progress and provide constructive feedback to support their academic development. • Implement a variety of assessment strategies to address diverse learning styles. • Classroom Management: • Establish and maintain a positive and inclusive classroom environment. • Manage classroom behavior in line with Marifah School's values and expectations. • Cultural and Religious Celebrations: • Plan and participate in cultural and religious celebrations to enrich students' understanding of Islamic and Arabic cultures. • Professional Development: • Engage in ongoing professional development to stay current with best practices in language and religious instruction. • Participate in collaborative initiatives with colleagues to enhance the overall educational experience. Minimum Qualifications: • Bachelor's degree in Education or a relevant field. • OCT certification (preferred). • Proficiency in Arabic and French languages. • 5 years’ experience teaching in elementary schools in Canada or at International Schools • Proven experience in creating a positive and engaging learning environment for young children. • Professional and respectful attitude with parents, colleagues and administration • Evidence of sensitivity and respect for others and a willingness to work within cultural boundaries. • Experience developing curriculum • Professional learning community (PLC) knowledge and background preferred. • Proven experience in programming for students of all abilities, interests, and learning styles. • Proficient in English language (oral and written). Fluency additionally in Arabic and/or French is preferred • Strong communication both oral and written, organizational, and interpersonal skills. • Willingness to be part of a collaborative educational team. • In-depth understanding and commitment to Islamic values. • Recent criminal background check, including a vulnerable sector search (VSS). • Legal authorization to work in Canada This teaching position at Marifah School provides a unique opportunity to contribute to the rich tapestry of our educational mission, integrating Islamic values and language instruction to foster a well-rounded educational experience for our students. If you are passionate about Islamic education and language instruction, we invite you to join our dedicated team.

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Jobs Details

Job description BC Muslim School is searching to fill its teaching vacancy in Grades KG-7. Additionally, we are also seeking TTOCs (Temporary Teacher On Call). Candidate MUST be Living in Canada. Candidates living outside of canada will not be considered. A suitable candidate will demonstrate unit and lesson planning, effective classroom management skills, and teaching the core subject areas using the British Columbia curriculum. All faiths/value systems are welcome. Ascribing to the Muslim faith is not a requirement, however, knowledge of Islam and Islamic traditions is a strong asset. Adhering to Islamic norms of professionalism is expected. Qualifications · MUST BE CURRENTLY RESIDING IN CANADA. Applicants from outside of canada will be rejected. - Obtained a Bachelor of Education from a Canadian university · Holds a valid teaching license (from a CANADIAN province) or is in process of obtaining one from the Province of BC (TRB Certification) · Possess excellent classroom management skills · Knowledge of BC Primary/intermediate curriculum (preferred) · Relevant experience in primary/intermediate classrooms (an asset) · Respects the Islamic faith and culture General Responsibilities · Design unit plans and daily lesson plans in accordance to the BC curriculum requirements · Employs a variety of instructional methods that are holistic in nature. · Is able to differentiate their teaching to meet the diverse learning needs of their students. · Takes a proactive approach to classroom discipline and understands how to constructively resolve student conflict, disruptions or misbehavior Upon the initial interview and subsequent review of the candidate’s skills and accomplishments, the following documents will be required to complete the application process: · Valid Teaching Certificate from a Canadian Province OR Valid BC Teacher Certificate/proof if in process · Recent Criminal Record Check · Official undergraduate and/or graduate transcripts · Teaching evaluations (for experienced teachers) Job Type: Full-time Pay: $43,862.00-$69,560.00 per year Benefits: • Dental care • Extended health care • Life insurance • On-site parking • Paid time off • Relocation assistance • RRSP match • Vision care Flexible language requirement: • French not required Schedule: • 8 hour shift Application question(s): • Do you reside in Canada? Education: • Bachelor's Degree (required) Work Location: In person

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Jobs Details

Department: Marketing Location: Remote (Anywhere in Canada)   About the Department: Join our dynamic Marketing Department, where creativity meets purpose. Our team is dedicated to crafting compelling campaigns and content that inspire and engage our community. We strive to amplify our mission, drive donor engagement, and create meaningful impact through innovative strategies and storytelling. Job Purpose: We are seeking a dynamic and creative Social Media Specialist with a passion for storytelling and a deep understanding of the humanitarian sector, international development, and social issues. The ideal candidate will have a proven track record in high-quality video and content creation, excellent copywriting skills, and the ability to engage diverse audiences across multiple social media platforms. This role will involve crafting compelling narratives that highlight our mission and work, driving digital engagement, and fostering a positive online community.   Essential Duties & Responsibilities: 

• Content Creation & Management:
  • Specifically, manage the French social media platforms, as well as our INSPIRE volunteer abroad social channels
  • Work with the brand team to develop a French strategy and leverage new social media tools, tactics, and platforms to expand the brand.
  • Develop, create, and manage high-quality multimedia content (videos, graphics for Instagram stories) for all social media platforms.
  • Collaborate with various departments to gather and create engaging content that tells the story of our organization’s work in the humanitarian sector.
  • Craft compelling, on-brand copy for social media posts, blogs, scripts and other digital content.
  • implement a comprehensive social media strategy that aligns with the organization’s goals and values.
  • Manage content creation for annual campaigns including but not limited to Giving Tuesday, Honouring Palestine, Black History Month.
  • High attention to detail, aesthetic and visual understanding. Keen ability to use compelling photos, high-quality videos.
  • Ability to stay organized using a content management system, content calendars, like Asana.
• Brand Voice & Advocacy:
  • Maintain and enhance the organization’s brand voice across all digital platforms, ensuring consistency and authenticity.
  • Act as a digital advocate for the organization, engaging with online communities, influencers, and partners to expand our reach and impact.
  • Leverage social media to raise awareness of key social issues and promote the organization’s work in the humanitarian and international development sectors.
• Collaboration & Innovation:
  • Work closely with the marketing, government relations, and fundraising teams to support campaigns and initiatives.
  • Stay up-to-date with the latest digital tools, trends, and best practices in social media, and apply this knowledge to innovate and enhance our digital presence.

Qualifications & Competencies

• Education & Experience:
  • Fluent in French and English, particularly Quebecois French
  • Proficiency in writing in both French and English
  • Bachelor’s degree in Communications, Marketing, Journalism, International Development, or a related field.
  • At least 3-5 years of experience in social media management, content creation, or digital marketing, preferably within the humanitarian, non-profit, or international development sectors.
• Technical Skills:
  • Proficiency in video production and editing software (e.g., Adobe Premiere, Final Cut Pro, etc.).
  • Strong skills in graphic design and content creation tools (e.g., Adobe Creative Suite, Canva, etc.).
  • Excellent copywriting and storytelling skills, with the ability to adapt tone and style for different audiences and platforms.
  • Familiarity with social media management tools (e.g., Hootsuite, Buffer, Sprout Social, etc.) and analytics platforms.
• Sector Knowledge:
  • A deep understanding of the humanitarian sector, international development, and social issues, with the ability to communicate these complex topics in an accessible and engaging manner.
  • Awareness of the cultural sensitivities and ethical considerations involved in representing marginalized communities and vulnerable populations.
• Soft Skills:
  • Strong organizational skills and attention to detail.
  • Ability to work independently as well as part of a collaborative team.
  • Creativity and innovation in content creation and problem-solving.
  • Excellent communication skills and the ability to engage with diverse audiences.

Additional Considerations:

• Preferred Qualifications:
  • Experience working in an international NGO or a similar environment.
  • Knowledge of additional languages relevant to the organization's work (e.g., Arabic).
  • Experience in crisis communication and handling sensitive content.
• Working Conditions:
  • Occasional travel may be required to document fieldwork or attend events.
  • Ability to work flexible hours to accommodate social media engagement during evenings and weekends, as necessary.

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Jobs Details

Job Purpose: Islamic Relief's objective is to build and maintain trust with our donors through transparency of our programs, educate them by answering any questions and providing different options on how they can contribute to help different vulnerable communities globally. This position is responsible for providing superior customer service to our donors by responding to incoming inquiries via phone and/or email, and making outbound calls, supporting our ongoing marketing campaigns, etc. The hours for this role are between 9:00am - 5:00pm, EST - Monday to Friday. However, a  successful candidate for this position will be  required to work overnight and flex hours on weekdays and weekends in our busy seasons, based on a scheduled shift rotation.   Essential Duties and Responsibilities:

• Customer Service and Administrative
  • Respond to incoming phone and email inquiries in a timely manner
  • Manage all incoming and outgoing French inquiries
  • Document donor concerns and requests on our current management tool
  • Assign tasks related to incoming inquiries to relevant personnel within the organization
  • Follow up on incomplete tasks and complaints
  • Develop quarterly reports for outstanding requests and escalate to relevant departments
  • Contact donors with completed or failed payments to update their payment information any ongoing donations
  • Input pledges in donor database and follow up with donors with regards to their request post events
  • Manage and improve various ongoing processes under ownership in order to retain donors
  • Develop and execute a communication strategy through assessing retention patterns within developed metrics
  • Contribute to our various campaigns through processing donations accurately
  • Log daily mail on the mail log
  • Update invalid donor entries on Raiser’s Edge
  • Complete any other Ad hoc tasks assigned by the donor care manager
• Reporting and Other tasks
  • Manage the documentation and reporting related to individual campaigns
  • Educate the donors by sending any donor stewardship reports related to different projects after our campaigns to build and maintain donor relations
  • Any other Ad hoc tasks assigned by the donor care manager, and/or team lead

  Qualifications & Competencies

• 1-2 years of experience related to customer service and data management
• Post-Secondary Education; University degree preferred
• Proficiency in MS Excel is an asset
• Proficiency with Gmail and select add-ons (mail merge)
• Proficient written in English and French (oral and written)
• Is able to prioritize and reprioritize to meet donor needs, stay organized and meet deadlines as set
• Requires strong attention to detail with the ability to perform tasks with accuracy in the absence of supervision
• Manages to balance accuracy and efficiency of work, and meet deadlines while multitasking
• Works well independently and in a team environment with a diverse group of people
• Basic mathematical skills required
• Self-motivated, takes initiative and has the ability to follow instructions
• Experience with Raiser’s Edge is an asset; ability to learn new databases quickly
• Must be eligible to work in Canada
• Available to work flexible hours, additional as required

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