Head of Marketing & PR
CONTRACT TYPE: Fixed (22.5 hours per week) REPORTS TO: Head of Market...
Green Lane Masjid & Community CentrePosted 18-Oct-2025
£ 25,000.00-30,000.00 Per Annum
Details
Hide Details| Address Line 1 | Green Lane Masjid and Community Centre, 20 Green Lane, Birmingham, B9 5DB |
| City | Birmingham |
| Website | https://greenlanemasjid.org |
| Closing Date | 07-Nov-2025 | Gender | Any |
| Qualification | Appropriate Certification as per Job Criteria |
| Salary | £ 25,000.00-30,000.00 Per Annum |
| Language: | English |
| Eligible to work in: | United Kingdom |
| Hours Per Week | 22.5 Hours |
| Pension Provision | no |
| Confidential | no |
Accomodation Details : | |
| Legal Check | no |
Jobs Details
CONTRACT TYPE: Fixed (22.5 hours per week) REPORTS TO: Head of Marketing & PR DIRECT REPORTS: 1 SALARY: £25,000.00 - £30,000.00 pro rata LOCATION: Green Lane Masjid and Community Centre BACKGROUND TO GLMCC: Green Lane Masjid and Community Centre is a leading UK mosque situated in the heart of Birmingham serving the community since 1979. Operating from its award-winning grade II listed Victorian building, GLMCC fulfils its mission of inspiring, educating and serving through its educational college, outreach work, welfare services, youth work, international humanitarian wing, as well as its fully functional mosque which is attended by thousands every week. 1. PURPOSE OF THE ROLE: The Website Manager will be responsible for maintaining, developing, and managing our suite of websites, with a primary focus on leading the development of our main website and CRM system. This role requires a candidate with essential project management experience, proficiency in WordPress development, and PHP coding skills. The Website Manager will be responsible for overseeing the health of our servers to ensure optimal website performance and security. 2. MAIN RESPONSIBILITIES FOR THE ROLE People & Culture Leadership • Project management: Manage website development projects from initiation through to completion, including defining project scope, timelines, and budgets. Coordinate with internal teams and external vendors to execute projects on time and within budget. • Website maintenance: Regularly update and maintain all company websites to ensure content accuracy, functionality, and optimal user experience. Monitor website performance, uptime, and security, promptly addressing any issues or vulnerabilities. • Website development: Lead the development of our main website, including planning, designing, and implementing new features and enhancements. Collaborate with internal stakeholders to gather requirements and ensure alignment with business objectives. • WordPress development: Customise and extend WordPress functionality to meet business requirements, leveraging PHP coding skills and WordPress plugins. Troubleshoot and resolve technical issues related to WordPress sites and plugins. • Server management: Monitor our dedicated servers health and performance, implementing necessary updates and optimisations to ensure reliable website hosting. Implement security measures to protect against potential threats and ensure data integrity. 3. PERSON SPECIFICATION (EXPERIENCE, ATTRIBUTES, QUALIFICATIONS) QUALIFICATIONS: 1. Educated to degree level or equivalent relevant experience ESSENTIAL 2. Bachelor's degree in Computer Science, Information Technology, or related field DESIRABLE 3. Valid UK Driving License ESSENTIAL EXPERIENCE: 4. Proven experience in website management, development, and project management ESSENTIAL 5. Proficiency in Wordpress development and customisation, with strong PHP coding skills ESSENTIAL 6. Experience managing servers and implementing server security measures ESSENTIAL 7. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams ESSENTIAL 8. Budget management skills ESSENTIAL 9. Excellent planning and organisational skills ESSENTIAL 10. Ability to work independently and collaboratively ESSENTIAL 11. Ability to work in various environments to maintain relationships ESSENTIAL 12. Experience of working in the UK Islamic charity sector DESIRABLE 13. Excellent interpersonal and communication skills ESSENTIAL SKILLS AND ATTRIBUTES: 14. Strong Islamic character and values. ESSENTIAL 15. Professional and polite under all circumstances, adhering to Islamic principles. ESSENTIAL 16. Excellent communication skills in English (written and verbal). ESSENTIAL 17. Able to manage a demanding workload and work within tight deadlines. ESSENTIAL 18. IT literate and competent in using MS Office packages (Excel, PowerPoint, Outlook). ESSENTIAL 4. BENEFITS • Enjoy 28 days of annual leave, inclusive of public holidays. • Additional days off for Eid. • Discounts on GLM educational courses. • Free Madrasah places for your children. • Continuous professional development tailored to your role. • Conducive working religious environment. • Shariah-compliant pension offered. • Bright Exchange discounts available. • Volunteering options for employees. • Relevant training, as applicable to the role. DISCLAIMER: This job description is only a summary of the typical functions of the job, it is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Due to the nature of the role, the responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned, might be part of the job. Ultimately, all post holders at Green Lane Masjid and Community Centre are expected to be working to the best of their abilities seeking the pleasure of Allah (SWT). Applications for this role will be accepted until Friday 7th November 2025 To apply, please email your CV and a covering letter to HR@greenlanemasjid.orgExprerience Details
3. PERSON SPECIFICATION (EXPERIENCE, ATTRIBUTES, QUALIFICATIONS) QUALIFICATIONS: 1. Educated to degree level or equivalent relevant experience ESSENTIAL 2. Bachelor's degree in Computer Science, Information Technology, or related field DESIRABLE 3. Valid UK Driving License ESSENTIAL EXPERIENCE: 4. Proven experience in website management, development, and project management ESSENTIAL 5. Proficiency in Wordpress development and customisation, with strong PHP coding skills ESSENTIAL 6. Experience managing servers and implementing server security measures ESSENTIAL 7. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams ESSENTIAL 8. Budget management skills ESSENTIAL 9. Excellent planning and organisational skills ESSENTIAL 10. Ability to work independently and collaboratively ESSENTIAL 11. Ability to work in various environments to maintain relationships ESSENTIAL 12. Experience of working in the UK Islamic charity sector DESIRABLE 13. Excellent interpersonal and communication skills ESSENTIAL SKILLS AND ATTRIBUTES: 14. Strong Islamic character and values. ESSENTIAL 15. Professional and polite under all circumstances, adhering to Islamic principles. ESSENTIAL 16. Excellent communication skills in English (written and verbal). ESSENTIAL 17. Able to manage a demanding workload and work within tight deadlines. ESSENTIAL 18. IT literate and competent in using MS Office packages (Excel, PowerPoint, Outlook). ESSENTIAL
Fresh Graduate Opportunities
We seek fresh graduates as part of our potential future leaders. A...
Takaful MalaysiaPosted 17-Oct-2025
Negotiable
Details
Hide Details| Address Line 1 | Malaysia |
| Website | https://www.takaful-malaysia.com.my/en/ |
| Closing Date | 08-Nov-2025 | Gender | Any |
| Qualification | Bachelor degree |
| Salary | Negotiable |
| Language: | English, Malay |
| Eligible to work in: | Malaysia |
| Pension Provision | no |
| Confidential | no |
Accomodation Details : | |
| Legal Check | no |
Jobs Details
Exprerience Details
The Protégé Program is a programme designed to support the Malaysian Government’s initiative to create a pool of competent, well- trained, knowledgeable, and skilled graduates through industrial attachments that will assist them in acquiring relevant competencies that will enhance their marketability and employability. We would be able to find a talent and fill the vacant position through this programme.
Accountant
Requirements • Graduate with B.com/ BAF. • Freshers or 1 - 2 y...
Association of Muslim ProfessionalsPosted 17-Oct-2025
$ 2046-2728 Per Annum
Details
Hide Details| Address Line 1 | Nagpada, Mumbai, Mumbai City, Maharashtra, India |
| City | Mumbai |
| Website | https://ampindia.org/ |
| Closing Date | 08-Nov-2025 | Gender | Any |
| Qualification | Appropriate Certification as per Job Criteria |
| Salary | $ 2046-2728 Per Annum |
| Language: | English, Hindi |
| Eligible to work in: | India |
| Pension Provision | no |
| Confidential | no |
Accomodation Details : | |
| Legal Check | no |
Jobs Details
Requirements • Graduate with B.com/ BAF. • Freshers or 1 - 2 year of experience in accounting. • Well versed with Excel, Tally, Banking activities Salary: : 1.80L - 2.4L pa Only Mumbai and MMR regions candidates can apply. Location: Room 8,  1st Floor, Halima Manzil, Clare Road,Nagpada, Mumbai - 400008. Office Timing: 10:30 am to 7:30 pm. (Sunday - Fixed Off).Exprerience Details
Requirements • Graduate with B.com/ BAF. • Freshers or 1 - 2 year of experience in accounting. • Well versed with Excel, Tally, Banking activities
Program Manager
Requirements: • Graduates/Post Graduates from any stream. •Â...
Association of Muslim ProfessionalsPosted 17-Oct-2025
$ 4773-6819 Per Annum
Details
Hide Details| Address Line 1 | Nagpada, Mumbai, Mumbai City, Maharashtra, India |
| City | Mumbai |
| Website | https://ampindia.org/ |
| Closing Date | 01-Nov-2025 | Gender | Any |
| Number of Vacancies | 8 People |
| Qualification | Degree |
| Salary | $ 4773-6819 Per Annum |
| Language: | English, Hindi |
| Eligible to work in: | India |
| Pension Provision | no |
| Confidential | no |
Accomodation Details : | |
| Legal Check | no |
Jobs Details
Requirements: • Graduates/Post Graduates from any stream. • 5-10 years’ relevant experience in the Social Development sector or similar • Excellent Communication Skills in English and Hindi required. • Well-versed with MS Office, Google Spreadsheet • Well-versed with Social-Media & Internet • Experience in managing large Teams ResponsibilitiesExprerience Details
Requirements: • Graduates/Post Graduates from any stream. • 5-10 years’ relevant experience in the Social Development sector or similar • Excellent Communication Skills in English and Hindi required. • Well-versed with MS Office, Google Spreadsheet • Well-versed with Social-Media & Internet • Experience in managing large Teams
Project Coordinator
Requirements •  Graduate from any stream •  Freshers or ...
Association of Muslim ProfessionalsPosted 17-Oct-2025
$ 2046-2455 Per Annum
Details
Hide Details| Address Line 1 | Nagpada, Mumbai, Mumbai City, Maharashtra, India |
| City | Mumbai |
| Website | https://ampindia.org/ |
| Closing Date | 08-Nov-2025 | Gender | Any |
| Number of Vacancies | 10 People |
| Qualification | Degree |
| Salary | $ 2046-2455 Per Annum |
| Language: | English, Hindi |
| Eligible to work in: | India |
| Pension Provision | no |
| Confidential | no |
Accomodation Details : | |
| Legal Check | no |
Jobs Details
Requirements •  Graduate from any stream •  Freshers or 1 - 2 year of experience •  Proficient in computer skills, Excel, and Word •  Excellent communication skills •  Ability to work under pressure Responsibilities • The employee will coordinate with Leadership & Project teams regularly. • Liaise with academic institutions, professional bodies, and stakeholders to promote the competition and ensure its success. • Maintain clear communication with participants, parents, and teachers throughout the process. • Connect participating students with AMP programs and resources for further support and guidance.Exprerience Details
Requirements •  Graduate from any stream •  Freshers or 1 - 2 year of experience •  Proficient in computer skills, Excel, and Word •  Excellent communication skills •  Ability to work under pressure
Income Generation Support Officer (Temporary Cover)
Job Type Fixed-term Location Hybrid, Lond...
Muslim AidPosted 16-Oct-2025
£ 28,008-30,008 Per Annum
Details
Hide Details| Address Line 1 | Hybrid, London, United Kingdom |
| City | London |
| Website | https://www.muslimaid.org |
| Closing Date | 09-Nov-2025 | Gender | Any |
| Qualification | Appropriate Certification as per Job Criteria |
| Salary | £ 28,008-30,008 Per Annum |
| Language: | English |
| Eligible to work in: | United Kingdom |
| Pension Provision | no |
| Confidential | no |
Accomodation Details : | |
| Legal Check | no |
Jobs Details
Summary of Role
The Income Generation Support Officer will provide day-to-day administrative departmental support and support to the department Director to ensure the successful delivery of the organisation’s operations in an efficient manner. This role will focus on generating reports, tracking progress, and ensuring all the necessary processes relating to compliance, finance and HR are completed in a timely and accurate manner.About the Role
- Maintain and improve departmental filing systems to achieve maximum efficiency.
- Prepare purchase orders and document payments according to Muslim Aid’s financial procedure and in conjunction with the Finance team to ensure speedy payment of invoices for internal / external stakeholders.
- Undertake small-scale project work including researching, analysing and recommending next steps.
- Provide support to the IGM management team in responding to correspondence, booking meetings, minute-taking, planning and supporting events, organising travel and preparing travel itineraries and relevant tasks as required.
- Track Managers delivery of action points to ensure timeframes and outcomes are met, escalating to Head or Director of IGM for further action as appropriate.
- Undertake full inbox and extensive diary management, ensuring an effective use of time and preparation of information in advance. Sort, redirect and action emails and review an effective ‘bring up’ system to brief and prepare the Director Income Generation and Marketing for meetings / events.
About You
You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role. To be successful in this role, you will need:- Experience of organising and coordinating meetings and events.
- Proven office administrative experience.
- Proven experience supporting senior leaders.
- Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
- Ability to utilise task management tools to track progress, set reminders, and monitor completion of tasks and projects.
- Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.
Why you should Apply
Join Muslim Aid as an Income Generation Support Officer and play a vital role in keeping our operations running smoothly and efficiently. You’ll provide essential administrative support to the department and Director, helping to ensure that key processes in compliance, finance, and HR are completed accurately and on time. From generating reports to tracking progress and supporting the delivery of our organisational goals, your work will help Muslim Aid continue making a positive impact worldwide. If you’re detail-oriented, organised, and committed to excellence, apply now and use your skills to strengthen a mission-driven organisation. Benefits you will enjoy working for us:- 25 days annual leave + 4 Privilege days
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
Exprerience Details
About You
You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role. To be successful in this role, you will need:- Experience of organising and coordinating meetings and events.
- Proven office administrative experience.
- Proven experience supporting senior leaders.
- Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
- Ability to utilise task management tools to track progress, set reminders, and monitor completion of tasks and projects.
- Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.
Posted 16-Oct-2025
£ 34,420-36,420 Per Annum
Details
Hide Details| Address Line 1 | Hybrid, London, United Kingdom |
| City | London |
| Website | https://www.muslimaid.org |
| Closing Date | 02-Nov-2025 | Gender | Any |
| Qualification | Appropriate Certification as per Job Criteria |
| Salary | £ 34,420-36,420 Per Annum |
| Language: | English |
| Eligible to work in: | United Kingdom |
| Pension Provision | no |
| Confidential | no |
Accomodation Details : | |
| Legal Check | no |
Jobs Details
Summary of Role
The Campaigns Coordinator is responsible for coordinating the day-to-day running of MAUK’s campaigns. By effectively bringing all campaign stakeholders together and ensuring campaigns are delivered to budget and in a timely manner the role is responsible for assisting with strategic planning, reviewing and development of MAUK’s campaign diary.About the Role
- Coordinate the design, scheduling, and delivery of integrated campaigns across email, SMS, and digital channels.
- Coordinate campaign timelines, approvals, and delivery across teams to ensure smooth execution.
- Assist in developing audience segmentation and targeting strategies to maximize engagement and impact.
- Develop comprehensive email and SMS engagement approaches that tie into broader supporter engagement strategies with tailored and segmented email campaigns.
- Develop email journeys and/or triggered emails for multiple initiatives, monitoring performance and making the required adjustments where necessary.
- Collaborate with creative and branding suppliers to develop campaign visuals, assets, and idents that reflect the organization’s identity and resonate with target audiences.
About You
You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role. To be successful in this role, you will need:- Experience coordinating marketing or fundraising campaigns across multiple channels.
- Proven experience building, testing, and delivering email and SMS campaigns using marketing automation platforms.
- Understanding of campaign planning, supporter journeys, and audience segmentation.
- Strong project management and organisational skills; able to manage multiple deadlines.
- Excellent written and verbal communication skills, with the ability to draft and proof campaign copy.
- Strong measurement, analytical, systematic thinking, planning and organisational skills.
Why you should Apply
Join Muslim Aid as a Campaigns Coordinator and help drive impactful campaigns that make a real difference. You’ll coordinate day-to-day campaign activities, ensuring they run smoothly, on time, and within budget. Working closely with teams and stakeholders, you’ll bring creative ideas to life and support Muslim Aid mission to serve communities in need. If you’re organised, collaborative, and passionate about meaningful change, apply now and turn your skills into impact! Benefits you will enjoy working for us:- 25 days annual leave + 4 Privilege days
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
Exprerience Details
About You
You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role. To be successful in this role, you will need:- Experience coordinating marketing or fundraising campaigns across multiple channels.
- Proven experience building, testing, and delivering email and SMS campaigns using marketing automation platforms.
- Understanding of campaign planning, supporter journeys, and audience segmentation.
- Strong project management and organisational skills; able to manage multiple deadlines.
- Excellent written and verbal communication skills, with the ability to draft and proof campaign copy.
- Strong measurement, analytical, systematic thinking, planning and organisational skills.
Posted 16-Oct-2025
£ 26,292-28,202 Per Annum
Details
Hide Details| Address Line 1 | Hybrid, London, United Kingdom |
| City | London |
| Website | https://www.muslimaid.org |
| Closing Date | 26-Oct-2025 | Gender | Any |
| Qualification | Appropriate Certification as per Job Criteria |
| Salary | £ 26,292-28,202 Per Annum |
| Language: | English |
| Eligible to work in: | United Kingdom |
| Pension Provision | no |
| Confidential | no |
Accomodation Details : | |
| Legal Check | no |
Jobs Details
Summary of Role
The International Programmes Department (IPD) is a busy, multi-functional team at the heart of the work of Muslim Aid in the UK and internationally. The Global Programmes Assistant reports directly to the Global Programmes Manager and will primarily be responsible for providing support functions to the International Programmes team. The role requires excellent organisational, teamwork and numeracy skills, to work with key stakeholders to ensure an effective, efficient and quality delivery of development and emergency response programmes. The Global Programmes Assistant also supports the administrative work of the department, including the preparation and tracking of project payments, and maintaining partner due diligence records.About the Role
- Provide programme and administrative assistance to Country Programmes and Programmes Partnerships teams as required including support with the development and production of project proposals.
- Responsible for updating and maintaining the Project Tracker and SharePoint site.
- Maintain soft (and if required hard copies of) programme files, provide filing assistance to the team and support archiving.
- Ensure the timely submission of quarterly and completion reports, and support the review of seasonal and small-medium project reports as delegated by Country Programmes and Programmes Partnerships teams
- Maintain and review the report supporting documents including field reports, financial evidence, centrally agreed documents, media and case studies.
- Support the development of IPD wide administrative systems.
About You
You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role. To be successful in this role, you will need:- Previous experience of working within a Programme Support/administrative role.
- Experience of working with budgets and/or processing payments.
- Excellent communication and interpersonal skills with the ability to liaise with a variety of stakeholders and employees at all levels.
- High degree of organisational and time management skills.
- Proficiency in Microsoft Office applications and the ability to learn and utilise any software adopted by Muslim Aid.
- Ability to work under pressure, be proactive and work on own initiative.
Why you should Apply
Why you should apply: Join Muslim Aid as a Global Programmes Assistant and support impactful humanitarian and development projects worldwide. Working closely with the Global Programmes Manager, you will ensure effective project delivery, quality standards, and create engaging content from our successes for stakeholders. If you’re organised, detail-oriented, and passionate about programme support, apply now to help drive global change! Benefits you will enjoy working for us:- 25 days annual leave + 4 privilege days
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
Exprerience Details
You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role. To be successful in this role, you will need:- Previous experience of working within a Programme Support/administrative role.
- Experience of working with budgets and/or processing payments.
- Excellent communication and interpersonal skills with the ability to liaise with a variety of stakeholders and employees at all levels.
- High degree of organisational and time management skills.
- Proficiency in Microsoft Office applications and the ability to learn and utilise any software adopted by Muslim Aid.
- Ability to work under pressure, be proactive and work on own initiative.
Philanthropy & Partnerships Manager
Job Type Permanent Location Hybrid, Londo...
Muslim AidPosted 16-Oct-2025
£ 45,675 Per Annum
Details
Hide Details| Address Line 1 | Hybrid, London, United Kingdom |
| City | London |
| Website | https://www.muslimaid.org |
| Closing Date | 19-Oct-2025 | Gender | Any |
| Qualification | Appropriate Certification as per Job Criteria |
| Salary | £ 45,675 Per Annum |
| Language: | English |
| Eligible to work in: | United Kingdom |
| Pension Provision | no |
| Confidential | no |
Accomodation Details : | |
| Legal Check | no |
Jobs Details
Summary of Role
The Philanthropy & Partnerships Manager will oversee the development of existing high-net (HNW) donors and pipeline new high-net prospects. You will work closely with key Third Party supporters to establish our presence nationally. A key part of their role will be to strategise to identify high-net donors and foster long term relationships so Muslim Aid is their charity of choice. You will also work closely with fundraising and supporter services to organise tactical, innovative, bespoke and strategic events to meet the requirements of high-net donors and maximise major gifts like no other.About the Role
- Develop a three-year high-net donor strategy with stakeholders that drives long-term sustainable revenue and year on year growth.
- Develop short-, medium- and long-term strategies to maintain engagement, retention and increase revenue with existing and prospective donors that supports our organisational strategy.
- Develop a full Philanthropy & Legacy system to review fundraising forecasts, review progress and implement quarterly tactical activation plans to recover potential losses.
- Conduct market and internal analysis to identify novel funding prospects. Use innovative thinking to devise creative fundraising strategies and solve problems as they arise.
- Develop and implement a corporate fundraising strategy, aligning with our overarching objectives and CSR initiatives. Manage the budget to ensure maximum ROI on fundraising activities.
- Incorporate legal and regulatory standard into all fundraising activities design/delivery.
About You
You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role. To be successful in this role, you will need:- Significant experience in fundraising, corporate relationship and/or high-net donor development.
- Proven track record in implementing corporate / business / high-net donor strategy and achieving challenging targets.
- Experience in public speaking and presenting information to executive level audiences.
- Knowledge of a wide range of fundraising mechanisms including CRM, sponsorship, brand association and employee fundraising.
- Interpersonal and communication skills and ability to liaise effectively with people at various levels.
- Highly developed negotiation skills.
Why you should Apply
Join Muslim Aid as a Philanthropy & Partnerships Manager and lead on building lasting relationships with high-net-worth donors and partners. You’ll grow our national presence, unlock major gifts, and create innovative, bespoke events that inspire generosity. If you’re passionate about strategic fundraising, partnership building, and making a global impact, this is your chance to help shape Muslim Aid’s future. Apply now and help us shape a stronger future for communities in need. Benefits you will enjoy working for us:- 25 days annual leave + 4 Privilege days
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
Exprerience Details
To be successful in this role, you will need:- Significant experience in fundraising, corporate relationship and/or high-net donor development.
- Proven track record in implementing corporate / business / high-net donor strategy and achieving challenging targets.
- Experience in public speaking and presenting information to executive level audiences.
- Knowledge of a wide range of fundraising mechanisms including CRM, sponsorship, brand association and employee fundraising.
- Interpersonal and communication skills and ability to liaise effectively with people at various levels.
- Highly developed negotiation skills.
IT User Support Technician
Vacancy Reference: ITUST/IT/FS/UK-R1 Position Title: IT User Suppor...
Muslim HandsPosted 16-Oct-2025
£ 35,000.00 Per Annum
Details
Hide Details| Address Line 1 | Nottingham, UK |
| City | Nottingham |
| Website | https://muslimhands.org.uk |
| Closing Date | 05-Nov-2025 | Gender | Any |
| Qualification | Appropriate Certification as per Job Criteria |
| Salary | £ 35,000.00 Per Annum |
| Language: | English |
| Eligible to work in: | United Kingdom |
| Hours Per Week | 35 Hours |
| Pension Provision | no |
| Confidential | no |
Accomodation Details : | |
| Legal Check | no |
Jobs Details
Vacancy Reference: ITUST/IT/FS/UK-R1 Position Title: IT User Support Technician Type: Full-Time Duration: 18-Months’ Fixed Term Contract (Extendable and renewable subject to successfully completing the initial 6-Months’ Probationary Period) Hours: 35 hours per week Based at: Nottingham, UK Salary: (Up to) £35,000.00 per annum (commensurate with experience) Notes: Are you passionate about IT and enjoy helping people solve problems? Muslim Hands is seeking an enthusiastic IT Support Technician to join a small but dynamic team managing our IT systems and supporting end users across the charity. The ideal candidate will be hardworking, eager to learn, and have hands-on experience in workplace IT support. You will work closely with the IT Manager to maintain and enhance the hardware, software, and systems that keep our charity running smoothly. How to Apply Please send an introductory email telling us why you are suitable for the role along with your CV by no later than 5th November 2025. Please note your application will not be considered if you don’t meet the essential requirements of the role. ​ We reserve the right to end the application procedure early should the right candidate be found. Position Summary Key Responsibilities:- Deliver timely technical support to end users via phone, email, remote tools, and in person.
- Diagnose and resolve hardware, software, and networking issues efficiently.
- Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment.
- Provide support for Microsoft Windows, Office 365, and line-of-business applications.
- Administer and troubleshoot VoIP telephony systems, with familiarity in SIP phone systems.
- Manage user accounts, permissions, and security groups within Entra AD and work within the Azure environment.
- Track IT support tickets, documenting resolutions and any remedial actions taken.
- Assist in maintaining and upgrading IT infrastructure, including networks, servers, desktops, laptops, and other equipment.
- Perform regular system maintenance as directed by the IT Manager.
- Maintain accurate documentation, including Asset Registers, IT Policies, and Departmental Workflows.
- Provide out-of-hours support during agreed periods.
- Undertake any other reasonable responsibilities as required by the IT Manager.
- Uphold and promote all Muslim Hands’ Policies and Codes of Practice.
- Master’s degree in Information Technology, Computer Science, or equivalent experience.
- Previous experience in a technical support/helpdesk role.
- Hands-on experience with VoIP systems (setup, support, troubleshooting).
- Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
- Understanding of networking concepts (LAN, Wi-Fi, VPN, TCP/IP).
- Excellent interpersonal and communication skills, with a customer-first approach.
- Strong team player.
- Passion for supporting the charity/third sector.
- Possess the ability to demonstrate current eligibility to work within the United Kingdom
- Be able to either:1. Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR 2. Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.
- Demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
- Support with other Fundraising activities from time-to-time, committing to partake in live TV-Appeals during our peak periods.
- Undertake any reasonable responsibilities as required by Line Manager
- Promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices
Exprerience Details
Skills and Experience
- Master’s degree in Information Technology, Computer Science, or equivalent experience.
- Previous experience in a technical support/helpdesk role.
- Hands-on experience with VoIP systems (setup, support, troubleshooting).
- Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
- Understanding of networking concepts (LAN, Wi-Fi, VPN, TCP/IP).
- Excellent interpersonal and communication skills, with a customer-first approach.
- Strong team player.
- Passion for supporting the charity/third sector.
Essential for Successful Postholder to:
- Possess the ability to demonstrate current eligibility to work within the United Kingdom
- Be able to either:1. Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR 2. Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.
- Demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
- Support with other Fundraising activities from time-to-time, committing to partake in live TV-Appeals during our peak periods.
- Undertake any reasonable responsibilities as required by Line Manager
- Promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices